Membership & Relation Supervisor
Worldwide Flight Services Holdings S.A.
- Company Industries：Tourism / Travel Agency
Job Information
- Post Date：2018-12-10
- Career Level：Entry Level
- Location：Tsim Sha Tsui
- Yr(s) of Exp：4 years
- Qualification：School Certificate
- Salary：Salary provided
- Employment Type：Full Time
- Job Function：Hospitality / Hotel Services Marketing - Marketing Communication Public Relations - General / Support
Job Description
Responsibilities:
- To handle members’ enquiries, complaints and new members application on a daily basis
- To ensure members’ enquiries are answered and followed promptly and accurately in accordance with company policies and procedures
- To lead and drive team members in delivering professional and efficient concierge service for club members
- To act on the ad hoc tasks assigned by Membership Manager during special events and emergencies.
- To provide support in promotional and marketing events
- To develop and maintain close relationship with top-tier club members and VIPs
Requirements:
- Tertiary qualification in Hospitality Management or related disciplines, preferably major in Hospitality / Hotel Management / Marketing.
- Minimum 3 years customer facing experience from hospitality / hotels / shopping malls / membership / marketing, with at least 1 year supervisory experience
- Strong people-oriented attitude with excellent interpersonal and presentations skills
- Have strong leadership skills and the ability to lead and motivate the team
- Positive team player, outgoing and detail-minded
- Excellent written and spoken English, Cantonese and Putonghua
Company Info
The WFS Group with its headquarters in France is one of the world’s largest Transportation and the leading airport passenger services provider in Hong Kong. The Group comprises 6 major businesses: Cargo, Ramp, Technical Services, Baggage, Passenger Services and Premium Lounge Services, with operations in 22 countries providing high quality services across a network spanning over 194 airport locations on 5 continents.
Every day, more than 18,000 WFS’s employees offer high quality services to airport customers and passengers worldwide, and work in Cargo Building, Airport Terminals, Fueling Workshop, Baggage Handling System, Apron, Premium Lounge, Flight Repair Workshop, Packing Service Counter, Porter Counter, Concierge, Cruise Terminal and Passenger Check-in Counter, etc..
What is in it for your career?
A career with WFS opens up a world of opportunity to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world class service. If your goal is to work for an organization that value personal development, and that you would like to develop your career in Aviation or Tourism Industry.
Apply now!
Global Website : http://www.wfs.aero
Hong Kong Website: http://www.hkairportconcierge.com/
Kai Tak Cruise Terminal Website: http://www.kaitakcruiseterminal.com.hk/
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