The Job:

Manage and monitor technology application and infrastructure to ensure that high level of systems availability, security and performance standards are maintained.

• Anti-virus service, detection and remediation.
• Security implementation, monitoring and remediation including controls related PCI, SOX and various other General computing Controls (GCC).
• Maintain Windows SCCM.
• Microsoft Exchange and Office 365 email systems installation and maintenance.
• Administer , maintain hardware/software systems, on premise and cloud based systems, such as office automation systems (teleconferencing, telephone, safety/security) and IT server systems (Windows Server 2008 R2/2012/2016, Hyper-V, Office 365).
• Review of server infrastructure, including taking proactive measures to ensure continued stability and assist in the development and/or revision of server based standards, guidelines and policies.
• Support end-user access, operation and troubleshooting of enterprise software applications.
• Support the Microsoft Active Directory infrastructure.
• Create, maintain systems documentation.
• Daily support and troubleshooting of all server issues.
• Experience with design and architectural review of the Hyper-V-environment.
• Provide advanced level windows/Hyper-V maintenance, administration, and troubleshooting in an enterprise environment.
• Implement, operate and troubleshoot hardware on HP, Lenovo or any other server hardware in the Datacenter.
• Work closely with US IT counterparts to provide technical support to users on corporate system/applications(Dynamics ERP, Office 365 to include email, Skype and PowerBl, TradeCard, video conferencing, T&E systems, etc). Provide user trainings, troubleshoot and resolve any problems.
• Work closely with Global IT in various projects' planning, user testing, rollout & implementation. Communicate and provide necessary trainings to local users.
• Support on Wi-Fi and approved Mobile devices (i.e. Android, iOS, etc).
• Perform any ad-hoc tasks/projects as assigned by the superior.

The Person:

• Bachelor's degree from an accredited institution or equivalent.
• Minimum of 5 years of related experience and/or training; or equivalent combination of education and experience.
• Solid Support Skills in Windows OS, Microsoft Office, PC, networking; Experience in server support a plus.
• Working Knowledge of Hyper-V.
• Excellent understanding of storage, network and hardware technologies.
• Strong knowledge of standard networking protocols such as SMTP, DCHP, DNS. LDAP and others.
• Microsoft Office 365.
• Good command of spoken and written English, Cantonese and Mandarin.
• High organizational skills, self-motivated, ability to multitask, and able to work independently and in teams.
• Ability to deliver under pressure and on a tight schedule, manage users' expectation.
• Good interpersonal, communication & presentation skills.
• Positive and can-do attitude. Attention to details. Exceptional organizational skills.
• Ability to recognize and resolve problems quickly using sound judgment and diplomacy.
• Strong sense of responsibility and able to work independently and multi-tasking.
• Immediate available is preferred.