Helpdesk Manager
BBPOS Merchant Services Limited
- Company Industries:Information Technology
Job Information
- Post Date:2018-12-15
- Location:Tsuen Wan Area
- Salary:Salary provided
- Employment Type:Full Time
- Others:Recent Graduate will be considered
- Job Function:Call Centre Customer Service - Supervisor/Officer Support
Job Description
JOB RESPONSIBITY:
- Provide technical support to the helpdesk, operations and system skills transfer to users
- Work closely with the technical team and sales team to provide best solutions to customers
- Handle applications deployments and executions
- Maintain and control of equipment/ software inventory records
- Identify potential issues and feedback to supervisor proactively
- Other IT related ad-hoc tasks when needed
JOB REQUIREMENT:
- Degree holder in Computer Science or Electronic Engineering or equivalent
- 5-7 years of experience in Helpdesk Manager
- Strong analytical, good interpersonal and communication skills, being attentive to details
- Customer oriented mindset, and good telephone manner
- Good verbal and written communication in English, Chinese and Mandarin
- Independent and self-motivated character
- Eager to learn and outgoing personality
- Shift duty will be required
We offer career prospect, attractive remuneration, and benefits to the right candidate. To discuss this opportunity further, please send your full resume, present and expected salary to the HR Department email.
All information provided will be treated in strict confidence and used for recruitment purposes only.
Company Info
BBPOS is a Hong Kong-based electronic payment solution provider, and a pioneer and innovator in payment technology who created first dongle in the world. Rank number five in the world, BBPOS provides the best-in-class payment solution
in over 50 countries for local and overseas banks, payment processors and merchants from different industries. In Hong Kong, BBPOS Merchant Services Limited has been working closely with POS/ECR solutions vendors to provide merchant-end payment solutions for
different industries and business areas including exhibition, retail, food & beverage, hospitability, cinema and transportation.
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