• Experience in Financial Services and advantage
• IT support experience a must
• Fluent Mandarin language skills

Job Description:

We are looking for an technically strong, hands on IT Support Engineer. You will provide support for employee hardware and software on Windows, Mac, and Linux systems. Additionally, you’ll support networking and local server resources for our office site. You would be installing and configuring computer systems, diagnosing hardware and software faults, solving technical and applications problems, either over the phone or in person.

You must have excellent knowledge and skill of information technology (both software and hardware), and a willingness to learn and apply new technology.

Responsibilities:

• Design and set up our IT environment in office site, including printers, projectors, telephones and other IT-related equipment.
• Monitor and maintain office computer systems and networks.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Resolve complex issues and apply your knowledge to improving and creating support procedures and documentation.
• Manage IT assets through the entire lifecycle, including purchasing, repairs, and secure disposal.
• Ensure the safe and stable operation of IT system, organization and coordination for all information systems security checks.

Requirements:

•  Bachelor degree in a Computer Science or related disciplines with 5+ years of relevant work experience in IT support.
• Familiar with principles of computer composition, parts identification and fault diagnosis, with the ability to desktop, notebook troubleshooting independently.
• Have a strong understanding of networking concepts such as TCP/IP, OSI Model, DNS, VRRP, MSTP, OSPF, routing policy, SSL, Qos, and so on.
• Familiar with the IT service management system, strong problem discovery, analysis and solving skills.
• An understanding and awareness of security standards.
• Excellent command of both spoken and written English, Cantonese and Mandarin Chinese.