Overall Purpose of the Job:

The primary purpose of this role is to undertake systems training curriculum and course planning responsibilities and provide core systems training support for Specialist Departments and the Global Service Centre, as well as developing and supporting a programme of support for specialist departments during sale peaks. The Training and Sales Support Supervisor is responsible for the ongoing management and facilitation of contextualized systems and process training for the relevant business areas, including but not limited to classroom training, eLearning training modules, one-to-one training and Super User training, as well as produce supporting materials such as course manuals, instructor’s manuals, user guides, exercises and assessment tools in conjunction with their global counterparts. The Training and Sales Support Supervisor needs to quickly demonstrate a firm understanding of Christie’s business processes and software applications and be able to develop and maintain strong relationships across a global team and local stakeholder group.

Key Responsibilities / Tasks (duties include but are not limited to the following):

• Training Program Development:

  • Partner with stakeholder departments to understand systems and process training requirements and produce training needs analysis

  • Using Christie’s systems expertise, review and maintain existing systems training collateral and resources

  • Actively contribute to planning and development of role-based curricula, including facilitated and self-serve resources

  • Identify and fill gaps in systems and process training collateral and resources

  • Maintain strong relationships with and provide support to user base including Specialist Departments and Global Service Centre teams

  • Ensure that materials are relevant to Asian context, keeping global TSS team up to date on adaptations

• Systems Training:

  • Prepare and successfully deliver curriculum components

  • Ensure awareness of training opportunities within user base

  • Ensure on-site support for classroom courses, including scheduling, securing classroom space, sending course-related communications and reminders, monitoring attendance, facilitating and leading, addressing queries and following up on questions

  • Maintain currency of relevant areas of Cornerstone learning management system and Global Knowledge Centre

  • Work with Head of Training and Sales Support and business partners to support project-based training, by designing and facilitating roll-out training and imbedding business changes into existing courses and resources

  • Provide regular updates to global Training and Sales Support/Global Service Centre management team

  • Conduct feedback assessments on taught courses and eLearning modules and propose changes and innovations accordingly

  • Act as a Subject Matter Expert for relevant systems and related business processes (including JDE, COS, SharePoint, Microsoft Office and various other Christie's applications)

  • Maintain strong awareness of overall business activities and ability to communicate relevant effectively and maintain a high level of satisfaction in course participants and stakeholders

• Onboarding Support:

  • Work in conjunction with line managers of new starters to plan, organize and implement systems training curriculum

  • Work with line managers of new starters to support employees in achieving systems training objectives

  • Adapt each role-based curriculum to suit new starters and internal transfers, and ensure that relevant training is completed in a timely way

• Sales Support

  • With Head of Training and Sales Support and Head of Global Service Centre, agree locally-appropriate, responsive and sustainable format of sales support during peaks in activity

  • With Head of Training and Sales Support, socialize the programme of Sales Support, and communicate format, ways of working and Service Level Agreements

  • Take ownership of scheduling and completing Sales Support within the region, escalating any resource constraints in a timely manner

  • Seek feedback from stakeholders and users, and incorporate into ongoing iterations of the Sales Support programme

  • Tie Sales Support into continuous improvement of Training programme by identifying skills gaps and feeding back into training requirements or tweaks to training courses and collateral in line with business requirements

  • Maintain an overview of sales within the region and ensure that scheduling is balanced between training and sales support needs

• Management

  • As part of Training and Sales Support management team, participate in global strategic initiatives including project rollouts and internal tools such as skills matrix and succession planning

  • Provide quarterly report on local training, highlighting positives and areas for improvement

• Other Duties as Assigned by Line Manager

   

  Key Skills / Qualifications Required:

• Fluent in Cantonese, English and Mandarin, with excellent oral and written communication skills
• Mastery of Christie’s complex systems with a particular focus on JDE OR 3-5 years comparable working experience
•  Advanced knowledge of Microsoft Office including Word, Excel & PowerPoint
•  Experience in classroom facilitation preferred
• Excellent stakeholder management skills and an ability to engage with staff across all levels
• Experience in content management and planning course documentation preferred
• Organizational skills, critical thinking ability, high level of accuracy and attention to detail
• Demonstrated capability to adhere to deadlines, adapt to changes in priorities and manage multiple tasks and requests successfully
•  Proven ability to work independently and take full ownership of deliverables
•  Detailed business process knowledge; understanding of Christie’s culture and business needs
• Commitment to a culture of continuous improvement and best practice