Role  

You will be responsible for being a digital project manager / producer who manages tier 1 clients and projects, with our award-winning team. Projects vary from: enterprise solutions, marketing touch-points and experiential creative projects. On a day to day basis you will be required to get involved in every part of the production process to help each team and project reach the milestones required.  

Responsibilities:

• Project requirements gathering (creative, business, functional, technical). This will involve the understanding and creation of a functional specifications document that will list out each task required and what is the expected outcome. 
• Project planning by defining scope, task based schedules and critical milestones, resource management, and budgeting.  
• Key interface between the Digital Solutions Team and clients, Creative, Account Servicing, third party vendors etc. 
• Consistent management, monitoring, and reporting on project progress and resource usage. 
• Ensuring quality of deliverables by planning and executing thorough test plans both at a technical, creative and brand level.  
• Help to manage change requests and client expectations working closely with the project management team.  
• Actively pre-empt issues and manage / alleviate risks.
• Build relationships to proactively attain new projects on account level.
• Manage production resources and project coordination.
• Collect and distribute briefs to project/creative/technical teams on various sized projects.
• Give regular updates on project status.
• Develop and maintain the customer base by providing excellent account management services.
• Provide project management to assigned projects and prepare relevant documentation.
• Provide pre- and post-sales support to projects and clients.
• Flexible in managing customer expectation while maintaining project profitability and timeline.
• Analyze business and user requirements, propose solutions and creating design specifications.
• Support your supervisor and be guided and trained on handling projects related issues on daily basis.
• Support Managing Director and other senior management staffs in daily business operation and development.

 Requirements: 

• Excellent people management and client contact skills - build and maintain strong relationships across multiple levels within both the agency and client’s business. 
• Anticipate, effectively analyze and solve problems. Be decisive always but have the flexibility and ability to manage other people’s opinions. 
• Present in an articulate and effective manner that sells with excellent written and verbal communication skills. 
• A strong grasp of the English language with Cantonese language skills are desirable. Putonghua will also be a plus.
• Manage and motivate people at all levels of seniority and background. 
• Ability to work under pressure, multi-task, prioritize and able to meet and exceed deadlines. 
• Well organized with excellent attention to detail. 
• Working understanding of all facets of integrated digital productions including rapid-prototyping.
• Be able to take up multiple roles within the company and help teams with their work when required.
• With a can-do attitude, an active team leader and team player.
• Necessary business travel may be required.  
  

Experience: 

• Minimum 4 years digital production experience in agency/relevant business environment with an understanding of front-end, back-end, mobile and system development. 
  
• Experience successfully managing interactive/web/mobile project budgets and schedules. 
• Experience in client-service with superb written, presentation and communication skills. 
• Experience in user experience design, implementation, and optimization.
  
• Applicants with less experience may also be considered as an associate role.