The job role is providing network and technical support to IT systems, network infrastructure, and global security initiatives. This includes supporting users mainly on Windows based desktop and notebook computers.

The user base comprises around 200 users located in regional sales offices in Hong Kong, Shenzhen, Beijing, Shanghai, Seoul, Taipei, Singapore and Penang. 

Support operations are mainly initiated through remote control software, but the candidate must be prepared to travel if required. Successful candidates will join the IT team who are based out of Hong Kong.

Responsibilities

• Responsible for implementing the global network/PC security initiatives for Asia locations
• Troubleshooting problems and resolving user and network issues
• Monitoring and analysing the network performance and to provide the solution on the improvement
• Documenting network infrastructure, installation procedures and providing weekly summary report of support requests logged/resolved/outstanding.
• Installing system software, commissioning and configuring new hardware in preparation for deployment to end users.

Knowledge & Experience

A successful candidate will satisfy the following essential criteria;

• Diploma / Degree in Computing Science or equivalent, or a minimum of  three years relevant experience

• Strong experience on Cisco network devices and IP networking including addressing, routing and switching, VLAN separation and supporting wireless infrastructure
• Experience in providing end user technical support in a similar analyst role.
• Methodical approach to troubleshooting IT problems, with ability to plan and prioritise workloads.
• Possess detailed knowledge of Microsoft Office Applications (2010/2013/2016), Windows Operating Systems (XP/7/10) and Windows Servers (2008/2012/2016)
• Management of Symantec Endpoint Protection 14 Server and Client or comparable endpoint protection solution.
• A positive attitude towards providing solutions which satisfy user requests.
• Capable of written & verbal communication in English.

Additional skills below are highly desirable;

• User, group and policy management Microsoft Server 2008 R2 and Server 2016 Active Directory
• Backup policy management using Symantec Backup Exec 12.
• Use of Spiceworks inventory asset management software.
• Familiarity with Mochasoft TN5250 terminal emulator installations.
• Certification of professional skills (Microsoft MCSE / Cisco CCNA / + others)
• Capable of verbal communication in Mandarin.