Our client, a public utilities company, is looking for high caliber IT professional to take up the new role

Responsibilities:-

• Provide daily 2nd line technical support to users, especially on email services, desktop management and support, mobile device management
• Assist in system upgrade, administration, and documentation update
• Assist in problem analysis, report, and providing solutions to incidents
• Assist in managing, troubleshooting and supporting desktop and device management, Office Automation software and IT infrastructure with following technical background and knowledge on some of followings areas:
• Windows 7, 8 and 10
• Microsoft Office 2010/2016/365
• Active Directory 2012/2016
• Microsoft Exchange 2010/2013
• Database Servers (SQL Server 2012/2014/2016)
• Microsoft Windows Server (2012/2016) and clusters
• Mobile Device Management (e.g. IBM Maas 360, Microsoft InTune)
• System Center Configuration Manager (SCCM) 2012/2016

Requirements:-

• Minimum 8 years experiences in IT Infrastructure and end-user support
• Self-initiative and work with passion and a can-do attitude
• Able to work independently and under pressure to meet defined schedule/deadline
• Good team player
• Sound problem solving and analytical skill
• Good interpersonal and communication skills in written and spoken English and Chinese preferably including Putonghua
• Experience in providing end-user support to senior management is an advantage
• Experience in supporting sizeable and complicated IT infrastructure is an advantage
• Possession of related IT certification is an advantage