Our client is an international brokerage firm provide electronic services to all kinds of financial products.

Job Responsibilities: 

technical support trading platform users/ clients

maintain OS (Windows/Mac OS X/Linux) and Mobile OS (iOS/Android) support

investigation and trouble-shooting on any bugs and errors

Keeping up with latest technology trends and development

real-time technical support of IB applications

Job Requirements: 

experience on help-desk technical support

OS (Windows/Mac OS X/Linux/iOS/Android)

DNS, TCP/IP and General Network Configuration Support

Hands-on PC, Tablet, and Mobile Troubleshooting

experience on real-time troubleshooting

basic understanding to Java and web based applications

Experience on IT security is a plus

Basic understanding of programming is a plus