The Current Opportunity

Our Pre-Sales team are the technical enablers of our sales process, working closely with our sales team across the entire group, to scope and understand business requirements, design architectures, deliver proposals and present solutions.

Solutions Architects have responsibility for solution design to drive new business and cultivate relationships with potential and existing customers to create new sales opportunities.

What we can give you:

• Work with and learn from some of the industry's legends

• We're here to buck the status quo

• Be part of our ongoing success story as our growth only begins to take-off

• We know when to work-hard but we really know how to play-hard

• Casual and relaxed environment - ditch the corporate attire

• Don't get bogged down with our "Get it done" approach

• We're a progressive technology company - flexible working arrangements are assumed

• Career progression, personal and professional development opportunities as we grow and evolve

• Opportunity to be part of the innovation and continual improvement of our processes and systems

As Solutions Architect, you will:

• Collaborate with the Sales team to scope and define technical solutions in response customer opportunities and requirements;

• Proactively build relationships with customers to become a trusted advisor;

• Attend requirements gathering meetings with the customer and the sales;

• Develop, design, document and deliver scope of works, hour/cost estimates, professional proposals that meets the customer's requirements

• Assist the Product team on developing product plans and roadmaps.

• Work with the sales representative to finalise and present sales proposals in a language to suit the target audience;

• Manage pre-sales cases and provide timely updates to stakeholders as required, including coordinating bills of material with the Finance/Billing team;  

• Develop and maintain a thorough and up-to-date understanding of the Superloop range of product offerings including their functions and applicability;

• Conduct research into emerging technologies and trends, standards, and products;

• Liaise and collaborate with the Delivery/Provisioning teams to deliver a seamless implementation of a developed solution;

• Create and deliver training material to upskill Sales representatives and build the capability of our organisation.

About you... the successful candidate will possess:

• Undergraduate degree in Computer Science, Telecommunication, and/or related fields;

• Experience in developing ICT/Telecommunication B2B pre-sales solutions, including routing, switching, and wifi;

• Ability to identify opportunities and requirement, and apply technical knowledge to define and develop potential outcomes;

• Experience in designing large scale campus or data centre networks;

• Experience with developing IP WAN designs and proposals;

• CCNP or CCDP required, CCIE highly desirable;

• Ruckus, Juniper and Watchguard Certification advantageous;

• Exceptional customer service, stakeholder management, and relationship building skills;

• Excellent written and verbal communication skills, with the ability to empathise and tailor language to suit the audience;

• Exceptional analytical, conceptual, and problem-solving abilities – including the ability to create impactful diagrams and visual representations;

• Able to prioritise and execute plans in a fast-paced environment;

• A contributor to a positive, team-oriented, and collaborative environment

• Experience coaching and mentoring other team members to increase soft skills and technical aptitude.

About Superloop

Founded by Bevan Slattery in 2014 and listing on the ASX in 2015, Superloop started out as an infrastructure company designing, constructing and operating carrier-grade dark fibre networks throughout Australia, Singapore and Hong Kong. Superloop has since made a number of strategic acquisitions, including Cinenet, ApexNetworks, BigAir Group, SubPartners, GX2 and NuSkope which expands our competitive capabilities into international submarine connectivity, fixed-wireless, cloud & managed services and cybersecurity.

At Superloop the customer is at the centre of everything we do. We strive to always provide an exceptional customer experience from first contact all the way through to contract renewal. We do this through delivering future-focused products, fully supported by our capable and driven teams.

We're a fast-paced and growing company with a start-up feel. We're led and mentored by industry veterans who love technology and pushing its capabilities to the limits.  Each and every one of our valuable team members are dedicated to being at the top of their game and hungry for success. Being part of a team like ours gives you the fantastic opportunity to take ownership of your work and to be truly innovative; in fact, we encourage it!

So, what now?

If this sounds like a role you'd be perfect for and a team you want to be a part of, apply now!

Only shortlisted applicants will be contacted.  While we do enjoy working with recruitment agencies, we ask that you do not contact us about this vacancy.