Complaint Handling Officer (Customer Service)
Gravitas Recruitment Group (Hong Kong) Limited
- Company Industries:Human Resources Management/Consultancy
Job Information
- Post Date:2018-12-05
- Location:Not Specified
- Salary:HK$20,000 - 25,000 /month
- Employment Type:Full Time, Permanent
- Others:Full Time, Permanent
- Job Function:Customer Service - Supervisor/Officer Others Account Servicing
Job Description
Our client is an international insurance company that offer a flexible and supportive environment.
To cope with the continuous business growth, they are looking for Complain Handling Officer to join their team.
Job Responsibilities:
• Handle the customer complaints in professional manner
• Cooperate with different internal stakeholders and vendor for complaints investigation
• Work closely with the Compliance Team to identify and analyze root causes of complaints
• Trend analysis on complaints issues and improvement area
• Produce timely reports and analysis statistics
Qualifications:
• Excellent customer service skills including using proper service language
• Excellent written and verbal English
• Good utilization of Microsoft Office Software
• Experience in handling Medical insurance product will be an advantage
Interested Candidate, please APPLY NOW with your updated CV for a confidential discussion.
Company Info
Gravitas Recruitment Group is a multi-award-winning international recruitment consultancy with 6 offices globally across Hong Kong, Singapore & the United Kingdom.
Incorporated in 2010, Gravitas Group has successfully grown year on year and is globally regarded as one of the fastest organically growing recruitment groups in operation.
Our external success is driven through deep market specialisms across Financial services and Technology that creates a unique client proposition and long-standing relationships. Our niche nature and compelling external proposition has been recognized by numerous
recruitment bodies including the ‘Global Recruiter’ and the ‘Human Resources magazine’ where Gravitas has been voted Asia’s best Specialist Agency & Hong Kong’s best financial services agency in both 2018 & 2019 for both prestigious awards.
Internally and across all levels of our staff, investment through Learning & Development is key. We have a dedicated Training & Development function where our inhouse trainers
deliver our proven & award-winning Consultant & Management Development Programs throughout the year. We also uphold a ratio of 1 manager to every 5 consultants to support fast track succession for all of our employees through prioritized nurture.
Gravitas offers global mobility with opportunities for individuals to further their careers in new locations and follow a meritocratic philosophy where individuals are promoted
through their actions & results.
We are committed in ensuring our employees find Gravitas an enriching, rewarding and fun place to work where our company values of Respect, Integrity, Passion & Excellence are
upheld.
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