Responsibilities:

• Provide excellent customer service to intermediaries and customers through Bancassurance, and IFA channels
• Handle internal and external customers’ inquiries/complaints via telephone, email, correspondences and Live Chat (including Walk-in)
• Handle outbound calls to customers for servicing support, sales, and business retention
• Handle customer journey and service development on the digital platform
• Provide support to the operation team which includes service enhancement and digital transformation
• Participate in ad hoc assignment when required

Requirements:

• University graduate or Tertiary educated in any discipline
• IIQE qualification papers 1, 3, 5
• Minimum 1-2 years of customer service experience from insurance industry
• Customer focused and result oriented with attention to details
• Good interpersonal and communication skills
• Proficiency in Microsoft applications
• Good command of both written and spoken English, Cantonese & Mandarin
• Experience in digital servicing such as Live Chat, Chatbot will be preferable

*Candidate with more experience will be considered as Senior Officer