You are not looking for a job, not even a career – but a calling.

You are a person who want to serve heaps, who want to be part of a meaningful vision, who is passionate of what we do.

You are a high performer with a track record of doing so and now you are looking for the next opportunity to co-create something extraordinary.

Start by reading my letter to you – dated Jan 2020 one year after you joined us

For you to join Balance as a Practice Manager was one of the best things that ever happened to us. You fully embrace the vision of Balance which is to raise the consciousness of human beings through supporting our customers in their journey toward balance, health and personal transformation.

You make Balance more than a natural holistic clinic; you have made it a sanctuary for people to heal, to transform, to become the best version of themselves. It is your contribution that created this beautiful space for customers, practitioners and all of us working here.

I am so grateful for everything you helped creating:

For our customers:

• You are Holding the space of unconditional love and compassion at every moment of interacting with the customer
• Each enquiry is in good hands and responded to in a timely manner
• Our customers love to commend us for our great service, and our bookings are handled in the most correct manner

For our practitioners:

• You really understand the needs of a practitioner and support them to perform their art
• As a practitioner team we have become experts to collaborate for the holistic benefit of our customers
• You are truly helping the practitioners to spread the word, to make their magic known

For the space:

• You have a good eye of the clinic and ensure a beautiful healing space in each room and at every corner
• You kept everything in great order

For the community:

• You have great event management skills to manage events big or small and support a growing community of people who embark on their journey to health, balance and personal transformation:
• Our flagship event “Horizen – Journey Inward” is another huge success and people can’t wait for the next one.
• Our monthly educational and sharing events at the clinic are well planned and successfully introduce various tools to improve our mind, body and spirit.

For the team:

• You are a high performer but not a superman/woman, but we do like how you set the standard high.
• You have not achieved all the above alone but with a small team of beautiful people who share the same passion, who always come from a good intention but might not always have all the experience and skills already. But It was you who brought clarity, set standards, trained people and work with them to achieve.
• You are able to grow and support people but at the same time you don’t shy away when the standards are not met because it’s the opportunity for your team members to grow and for Balance to improve.

For me:

We have built a great partnership. My role as a General Manager for the whole Balance business is to continue holding and leading the vision, to define the strategy, to plan for the next creation, to build strategic partners and to coach and nurture the team.

I am a big picture, visionary person and my strength certainly lies not in the details and running the operations of a clinic is not my strongest muscle. My genius is in coaching, nurturing and bring the best out of people; to create and monitor processes and procedures drains my energy.

Your attention to details, systems and execution has made us two a great team that complements each other. You have freed me of the tasks that don’t suit me, and as a result I have been able to be of better service, be more in my zone of genius and be more powerful in my creation.

We love how you embrace and live our core values every day:

• T.A.O: Transparent, Authentic, Open
• Above the line: Solution oriented rather than problem oriented. When there’s an issue you approach it with curiosity, understanding, responsibility, seeing possibility and solution rather than blame, excuses, denial, doing nothing or see failure
• Personal growth: a dedication to our own personal growth is one of Balance’s core values. I will always support you in your personal and professional development. I’m committed to coach and support my team members to truly become who they are, to dream bigger, to achieve more.
• Love & respect: everything we do from our interaction with our clients to our interaction with each other is characterized by a strong sense of love and respect for each other
• Be the change – live it to give it: you live a healthy life style, you are mindful and live consciously
• T.E.A.M: together everyone achieves more

The Key Qualities that made you excel:

• Systems and standards: you create systems and standards to ensure the clinic runs smooth and efficient
• Proactive: You are a person who can plan ahead, see potential hurdles and prevent issues before they happen
• You are THE organizer who’s super organized and efficient, great at details and understands the big picture
• You are great at customer service, enjoy interacting with people, radiate love and care, encourage and inspire people at the right moment
• Excellence in communication: you know what needs to be communicated and you are very efficient in your communication.

You have truly been the change that brought Balance to the next level.

Yours

Judy

www.balancehealth.com.hk