Scope

Reporting to the Regional Business Director, SEA  this individual will focus half their time on managing clients in Singapore and Malaysia and the rest of their time on implementing and handling client specific loyalty programs.

Responsibilities

• On the customer side, the Account Manager will work on building and growing existing client relationships. This will involve:
• Daily interaction with internal and external key stakeholders to implement and manage programs
• Concept development of all program mechanics, operational and supply chain procedures, marketing promotional materials and events, data analytics etc.
• Lead/Support program training sessions with client to ensure excellent program execution
• Generate weekly program reporting, review program performance, forecast and monitor stock availability for program
• Responsible for program in-store execution excellence; lead program coordinators to conduct store visits.
• End program evaluation, customer market survey, data analysis
  

Qualifications

• University degree in Business Administration, Marketing, or other relevant discipline
• A minimum of 4 - 6years of experience in Account Management  and Project Management (preferably within an international environment)
• Experience with the Singapore market is an advantage.
• Successful candidates would be need to be skillful in managing client relationships while effectively managing programmes
• Strong multi-tasking skills with extensive experience in managing projects, timelines and attention to details
• Problem solving skills with a positive can-do attitude
• Excellent written and verbal communication in English
• Ability to communicate in Mandarin would be an advantage
  

Interpersonal Competencies

• Tactful and effective listener
• Excels when working under pressure
• Builds positive relationships
• Charismatic, well presented and articulate
• Likable/Fun to work with - able to rally people
• Tenacious, quick learner, self-motivated
• Strong integrity, always striving for excellence
• Collaborative team player with an ability to work autonomously
• Confidence, passion and the determination to succeed within a fast-paced organization

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