Job Description:

• Enhance customer loyalty program to improve customer acquisition, conversion, retention, reactivation and advocacy
• Design and deliver marketing / CRM campaigns and events that are data-driven and segment-focused with accountability for the effectiveness
• Measure results of CRM initiatives to ensure KPIs are fulfilled
• Conduct monthly CRM reports and convert data into market insight
• Support multiple teams (including brand managers) and assist in optimizing customer journey, sales, strategic marketing and communication initiatives
• Establish and manage relationships with vendors, partners and internal resources to coordinate delivery for effective programs and promotional campaigns that are consistent with branding and product merchandising
• Streamline and automate fulfillment processes for member enrollment, member benefits, promotion fulfillment, and program reporting working closely with multiple teams

Job Requirements:

• Degree holder in Marketing, Business Administration or related discipline
• At least 3 years of experience in CRM/ Digital/ Marketing, preferably in FMCG, retail or hospitality sectors
• Familiar with statistical reports compilation and data analysis
• Knowledgeable in CRM system design, analytic infrastructure management and with strong analytical skills
• Strong analytical, communication and interpersonal skills
• Creative with strong marketing and business sense
• Pro-active, self-motivated, good time management skills and able to work under pressure
• Cross functional working experience and demonstrated multi-tasking capability
• Attention to details, result-driven with excellent execution and organization skills
• Good understanding of digital marketing
• Proficiency in MS Office applications
• Knowledge of CRM systems e.g. AX CRM is preferable
• Good command of spoken and written English and Chinese

Interested parties please send your full resume and expected salary to our mailbox by clicking “Apply now” below or by fax to (852) 2882 4159.

For more information about Jebsen Group, please visit www.jebsen.com or follow us on:

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All information provided by applicants will be used for recruitment purposes only.

At Jebsen, success breeds success.