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Client Services Specialist

Consumer Testing Laboratories (Far East) Ltd

  • Company Industries:Laboratory

Job Information

  • Post Date:2018-12-20
  • Career Level:Entry Level
  • Location:Kwai Tsing Area
  • Yr(s) of Exp:1 years
  • Qualification:Non-Degree Tertiary
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Others:Recent Graduate will be considered
  • Job Function:Call Centre  Laboratory  Account Servicing  

Job Description

Job Responsibilities:

  • Be the customers’ primary contact from various sources (phone and email), on handle test quotation, orders and follow-up activities in a courteous manner
  • Coordinates and develops customer relationships by handling customer inquiries
  • Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information
  • Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments
  • Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system
  • Performs other duties as required

Job Requirements:

  • Higher Diploma or above any disciplines;
  • A team player with good sense of customer focus, good interpersonal and communication skills;
  • Good command of both spoken & written English;
  • Fresh graduates will also be considered;
  • Immediate available is preferred.

 

Excellent career exposure and competitive remuneration are offered to those who are looking for challenging opportunities. Growth and development are part of our DNA. Our working environment is a launch pad for our employees to excel. Your growth will be supported with targeted development, rewards and recognition programs, so that you can maximize your potential.

WhatsApp Recruitment Hotline: Interested parties may also contact 6848 7683.

We are equal opportunity employers committed to workforce diversity and fair employment practices. All data collected will be used for recruitment purpose only.

 

 

Company Info

CTL a Company of UL


At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose - to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach and deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too.

 

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