Customer Service Advisor
Gravitas Recruitment Group (Hong Kong) Limited
- Company Industries:Human Resources Management/Consultancy
Job Information
- Post Date:2018-11-23
- Location:Not Specified
- Salary:HK$20,000 - 30,000 /month
- Employment Type:Full Time, Permanent
- Job Function:Call Centre Customer Service - Supervisor/Officer Account Servicing
Job Description
Our client is an international Financial Service company that giving unlimited opportunities to employees within a flexible and supportive environment.
To cope with the continuous business growth, they are looking for Customer Service Advisor/Senior Customer Service Advisor to join their team.
Job Responsibilities:
- Focused response to customer complaints via telephone or email,live chat etc
- Liaise with internal teams and external parties to fufil customers' requests
- Support for complex case handling i.e. high value claims,employee benefits.
- Face to face contact with customers to handle feedback if necessary
Qualifications
- Diploma or above with at least 1 yeas' customer service experience
- Good command in English is needed
- Open to candidates from other industry if they have strong interest in Financial Service industry
- Candidates with more experience will be considered as Senior Executive
- Experience in handling Medical product will be an advantage
- Good team player, able to work under pressure and customer-oriented
Interested candidates, please APPLY NOW with your updated CV for a confidential discussion.
Company Info
Gravitas Recruitment Group is a multi-award-winning international recruitment consultancy with 6 offices globally across Hong Kong, Singapore & the United Kingdom.
Incorporated in 2010, Gravitas Group has successfully grown year on year and is globally regarded as one of the fastest organically growing recruitment groups in operation.
Our external success is driven through deep market specialisms across Financial services and Technology that creates a unique client proposition and long-standing relationships. Our niche nature and compelling external proposition has been recognized by numerous
recruitment bodies including the ‘Global Recruiter’ and the ‘Human Resources magazine’ where Gravitas has been voted Asia’s best Specialist Agency & Hong Kong’s best financial services agency in both 2018 & 2019 for both prestigious awards.
Internally and across all levels of our staff, investment through Learning & Development is key. We have a dedicated Training & Development function where our inhouse trainers
deliver our proven & award-winning Consultant & Management Development Programs throughout the year. We also uphold a ratio of 1 manager to every 5 consultants to support fast track succession for all of our employees through prioritized nurture.
Gravitas offers global mobility with opportunities for individuals to further their careers in new locations and follow a meritocratic philosophy where individuals are promoted
through their actions & results.
We are committed in ensuring our employees find Gravitas an enriching, rewarding and fun place to work where our company values of Respect, Integrity, Passion & Excellence are
upheld.
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