Senior Customer Service Advisor (JobDB-DAV-SCSA)
PI Business Consulting Limited
- Company Industries:Human Resources Management/Consultancy
Job Information
- Post Date:2018-12-28
- Career Level:Entry Level
- Location:Wong Tai Sin Area
- Yr(s) of Exp:2 years
- Qualification:School Certificate
- Salary:HK$17,000 - 25,000 /month (negotiable)
- Employment Type:Permanent
- Others:Permanent
- Job Function:Others
Job Description
On behalf of our clients, A largest independent publicly listed pan-Asia life insurance group in Hong Kong, we are inviting application for the position "Senior Customer Service Advisor" as following:--
Responsibilities:
- Handle agent / IFA / Broker / customer enquiries and complaints regarding all activities in insurance policy operation process such as underwriting, policy admin and claims
- Report problems, potential crisis and complaint to supervisor for service improvement
- Make outbound calls to agent / IFA / Broker / customer for follow-up cases
- Execute empowerment guidelines
- Provide advice to Customer Service Representatives (CSR) on handling customer enquiries
Requirements:
- Secondary education graduate with 3 years working experience
- Minimum 2 years relevant experience in Insurance / Customer Service / hotline service
- Candidates with more experience will be considered as Senior Customer Service Advisor
- Hands-on experience in customer service
- Basic insurance knowledge would be definitely an advantage
- Strong problem solving skill and results oriented
- Good command of both written and spoken English and Chinese
- Proficient in MS Word, Excel, PowerPoint and Chinese Word Processing
- Responsible, well-organized and attentive to details
Interested candidates, please submit resume in <WORD> format to JobDB and mark (JobDB-DAV-SCSA)
We keep all personal information in the strictest of confidence and will always contact you before starting on any assignment.
Company Info
PI Business Consulting Limited is a consultancy firm established and managed by seasoned Human Resources professionals. We specialize in search and selection of executives for the Banking and Finance, and Insurance Industry.
General Line: 2121 2580
Fax: 2121 2500
Website: www.piexsearch.com
Address: Unit 1210, 12/F, Inter-Continental Plaza, 94 Granville Road, Tsim Sha Tsui, Hong Kong
Employment Agency Licence Number 67206
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