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Senior Customer Service Advisor (JobDB-DAV-SCSA)

PI Business Consulting Limited

  • Company Industries:Human Resources Management/Consultancy

Job Information

  • Post Date:2018-12-28
  • Career Level:Entry Level
  • Location:Wong Tai Sin Area
  • Yr(s) of Exp:2 years
  • Qualification:School Certificate
  • Salary:HK$17,000 - 25,000 /month (negotiable)
  • Employment Type:Permanent
  • Others:Permanent
  • Job Function:Others  

Job Description

On behalf of our clients,  A largest independent publicly listed pan-Asia life insurance group in Hong Kong, we are inviting application for the position "Senior Customer Service Advisor" as following:--

Responsibilities:

  • Handle agent / IFA / Broker / customer enquiries and complaints regarding all activities in insurance policy operation process such as underwriting, policy admin and claims
  • Report problems, potential crisis and complaint to supervisor for service improvement
  • Make outbound calls to agent / IFA / Broker / customer for follow-up cases
  • Execute empowerment guidelines
  • Provide advice to Customer Service Representatives (CSR) on handling customer enquiries

 

Requirements:

  • Secondary education graduate with 3 years working experience
  • Minimum 2 years relevant experience in Insurance / Customer Service / hotline service
  • Candidates with more experience will be considered as Senior Customer Service Advisor
  • Hands-on experience in customer service
  • Basic insurance knowledge would be definitely an advantage
  • Strong problem solving skill and results oriented
  • Good command of both written and spoken English and Chinese
  • Proficient in MS Word, Excel, PowerPoint and Chinese Word Processing
  • Responsible, well-organized and attentive to details

 

 

Interested candidates, please submit resume in <WORD> format to JobDB and mark (JobDB-DAV-SCSA)

 

We keep all personal information in the strictest of confidence and will always contact you before starting on any assignment.

 

 

Company Info

PI Business Consulting Limited is a consultancy firm established and managed by seasoned Human Resources professionals. We specialize in search and selection of executives for the Banking and Finance, and Insurance Industry.

General Line: 2121 2580

             Fax: 2121 2500

Website: www.piexsearch.com

Address: Unit 1210, 12/F, Inter-Continental Plaza, 94 Granville Road, Tsim Sha Tsui, Hong Kong

Employment Agency Licence Number 67206

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