Job Descriptions:

• Handle and record day-to-day enquiries and requests from customers and different distribution channels via phone and email
• Handle and ensure customer complaints and complex cases are resolved effectively in line with company policies and procedures
• Co-operate with internal parties and team members to ensure timely resolution of customer requests and problems
• Provide support to management and recommend productivity/service improvement 
• Perform ad hoc. duties as assigned

Job Requirements:

• Diploma or above, preferable in Information Technology, Computer Science or equivalent
• Good communication and interpersonal skills, pro-active, self-motivated, responsible,reliable and customer-oriented
• 1 year relevant experience in sales administration and/ or customer services field
• Familiar with MS Office, strong in Excel is highly preferred 
• Good command of spoken and written English and Chinese. Proficiency in Mandarin is an asset.
• Be able to work under pressure and be a good team player

*Candidates with less experience will also be considered.

*Comprehensive training and long term career development will be provided to high calibers.

Interested parties can send full resume with current and expected salary by clicking "Apply Now".

You are also welcome to visit our website www.yonyou.com or www.yonyou.com.hk for further details about YONYOU (HONGKONG) CO., LTD.

Data collected from applicants will be kept confidential and only be used for recruitment purpose.