Business Transformation and Customer Value Management Manager (Bank)
Talent Axis Management Consulting Group Limited
- Company Industries:Human Resources Management/Consultancy
Job Information
- Post Date:2019-01-07
- Location:Not Specified
- Yr(s) of Exp:8 years
- Qualification:Degree
- Salary:Salary negotiable
- Employment Type:Full Time
- Others:Full Time
- Job Function:Retail Banking Others Wealth Management
Job Description
Our client, a well-established bank, is now seeking an experienced candidate to join their team.
Responsibilities:
- Design and conduct regular performance review to monitor Target Operating Model effectiveness and identify improvement opportunities.
- Collaborate with business stakeholders to implement the Target Operating Model, entailing new, co-existing process and migration plan.
- Collaborate with business users and channel teams to develop business cases on providing the next best action to customers via omni-channel customer decisioning and deployment capability. Monitor the business case result with regular review.
- Be the control owner in designing and implementing all measures e.g. suppression, recency and frequency of contacts, identification of conflicting rules.
- Develop integrated contact decisioning strategy and Business Target Operating Model (across business, channels, and Marketing), and offers management across multi-customer touch points.
Requirements:
- University degree in Business Administration, Computer Science, Mathematics, Statistics or other related discipline.
- Has minimum 8 years work experience, including 5 years solid hands-on exposure in customer value management and analytics in the context of the customer life cycle management across multiple distribution channels.
- Exposure and experience with customer lifecycle marketing, particularly product retailing to the mass market and affluent segments via digital and direct distribution channels.
- Effective stakeholder management and interpersonal skills to ensure business needs are met.
- Ability to drive change through well-developed influencing and negotiation skills.
- Great sense of ownership and servicing mindset to ensure efficient and effective processes in meeting stakeholders’ requirements.
- Ability to communicate with impact, with the capacity to ensure complex information is articulated in a meaningful way to a wide and varied audience.
- Good leadership, organizational, problem solving, presentation and interpersonal skills.
- Strong track record of managing multi-functional projects and a team of diverse background.
Interested candidates please forward your resume (in MS Word format) together with current and expected salary details by clicking the Apply Now button.
Company Info
We are expert in Talent Management solutions. Headquartered in Hong Kong, Talent Axis is a specialized recruitment firm providing service to financial institutes, commercial & industrial sectors, as well as IT & T, dealing in permanent positions, contract roles and temporary assignments.
Employment Agency Licence No.68188
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