The client is a respected MNC financial group, is now seeking for as Assistant Customer Services Manager - Insurance / Bank (Call Center / Hotline - inbound [Non-sales])(HKD27– 35k) to join their growing team. 

Responsibilities:

• Manage Customer Care team to monitor general email inquiries and phone calls timely and tactfully
• Provide excellent customer services to clients    
• Perform claims registration and insurance enquiry over the phone             
• Feedback customers’ comments for service improvement   
• Make suggestions for improving customer satisfaction & workflow process
• Participate in UAT as the representative of Customer Care (Hotline)

Requirements:

• Degree/ Diploma in Business, Finance, Marketing and/or Insurance Studies
• At least 6 years working experience in Customer Services, Hotline or Call Center operations environment, preferably in insurance & banking industry
• Agent licensing (IIQE Paper 1 & 2) is a plus but is not required
• Familiar with Call Centre operation workflow and procedures   
• Knowledge in wide range of General Insurance or Life insurance products will be an advantage  
• Good communication and complaint handling skill with good command in spoken and written English and Chinese

If you would like to apply for this Assistant Customer Services Manager - Insurance / Bank (Call Center / Hotline - inbound [Non-sales])(HKD27– 35k) role or find out more, please or send your resume to talent(at)lloydkarson.com quoting the reference: 156759