Application Support Engineer

S.W.I.F.T.

Company Industries：Financial Services

Job Information

Post Date：2019-01-03
Career Level：Entry Level
Location：Kwun Tong Area
Yr(s) of Exp：3 years
Qualification：Degree
Salary：Salary negotiable
Employment Type：Full Time, Permanent
Others：Recent Graduate will be considered
Job Function：Financial Services Application Specialist - Software Support

Job Description

Responsibilities:

Resolution of moderately complex problem management issues through investigation and solution development for effective mitigation and prevention of future recurrence by means of process, procedure, or tools improvements.
Execution of production installations including configuration setups, error message handling, and service verification development and review of operational procedures in accordance with the established process
Design, develop and test supporting tools to aide in problem management analysis
Participate in effective and detailed systems analysis that can contribute to definition of throughput requirements, information and application data flows, hardware and software requirements, and alternative approaches.
May prepare and complete installation documentation and operating procedures.
Participate in design review meetings for medium to large size/complexity/risk projects.
Participate in system/network projects/enhancements by representing the department and providing technical advice/ solutions ensuring adherence to documented processes and procedures and risk mitigation effort
Provide on-call support
Work well with a culturally diverse group of individuals
Regular work on the weekends, mainly on Saturday, in support of production deployments
Support on an auxiliary basis the continuity of operations in exceptional cases
Interact with network services, software systems engineering and applications development in order to restore availability of services and identify root cause of complex problems
Provide technical guidance, mentorship, and coaching to less senior team members
Deliver presentations to management on a variety of relevant developments and topics

Qualifications

University degree in IT / Engineering or equivalent Experience
At least 4 years of experience in a similar position in a technical support environment including debugging and problem analysis in support of mission critical applications and services.

Professional Knowledge and Skills:

Strong problem solving orientation and skills
Excellent communication skills, both verbally and in writing
Disciplined and process oriented attitude
Demonstrated leverage of a methodical and analytical mindset during problem investigations and management of incidents
Ability to work under pressure
OS: HPUX, RHEL, Solaris and Windows
DB : Proficient working knowledge of Oracle
Programming languages: Scripting languages, including ksh, python and Perl
Network technologies: TCP/IP, DNS, Firewall, ADC, VPN
Experience and knowledge with the technologies are a plus:
- DBA level expertise with Oracle databases
- Enterprise Directory experience: HPDS and RHDS knowledge
- Middleware: Tuxedo, MQSeries
- Public Key Infrastructure technologies

How to Apply

Interested parties please submit your application through our career center with the following link: https://www.swift.com/about-us/careers.

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Only shortlisted candidates will be notified and candidates not notified within four weeks may consider their application unsuccessful.

Company Info

Who we are

SWIFT is a global member-owned cooperative and the world’s leading provider of secure financial messaging, standards and product & services to over 11,000 banking and securities organization in 215 countries and territories.

SWIFT is transforming cross-border payments, making them faster and more transparent than ever before. We are the way the world moves value — every instant of every day, in almost every country.

Joining SWIFT gives you unparalleled exposure to knowledge, expertise and technologies. If you have what it takes, you’ll be able to take on different career paths and have the opportunity to work in teams, departments and disciplines in countries around the world.

SWIFT is unique. There is no other organization like ours in the world driving the long-term future of the financial ecosystem. You’ll be surrounded by bright, customer-focused and intellectually curious people in a collaborative, friendly, open and inclusive environment.

Apply