Key responsibilities are to:

• Lead a team of Support analysts based in Hong Kong providing Call and Problem Management to Financial Institutions 
• Develop the team, set direction and drive for results

Your responsibilities will be to:

• Hire, reward, coach, motivate and develop team members in order to have qualified, competent and motivated employees 
• Encourage and promote a continuous improvement mind-set related to Support related Services (tools, processes, knowledge)
• Assist the Head of Customer Support for day-to-day operations 
• Build and maintain long-term relationships with customers 
• Prepare, propose and manage team budget. Allocated approved budget, authorize expenditures and assess budget performance

Requirements

• University degree in IT, Engineering, Science or equivalent  
• Strong analytical and troubleshooting skills in order to come to the best conclusion in the most efficient way  
• Clear and comprehensive communication skills, with the ability to perform under pressure in crisis situations  
• Collaborative mind-set  
• Strong leadership and people management skills to motivate, manage and coach a team of highly skilled individuals  
• Familiar with the SWIFT Products and Services  
• Native or professional proficiency in English. Additional Asian language(s) will be an asset  
• Proven ability to contribute in a diverse, multi-cultural, multi-country team environment 

How to Apply

Interested parties please submit your application through our career center with the following link: https://www.swift.com/about-us/careers.

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Only shortlisted candidates will be notified and candidates not notified within four weeks may consider their application unsuccessful.