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Manager of Customer Support APAC


  • Company Industries:Financial Services

Job Information

  • Post Date:2019-01-03
  • Career Level:Senior
  • Location:Quarry Bay
  • Yr(s) of Exp:10 years
  • Qualification:Degree
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Job Function:Financial Services  Support  IT Management  

Job Description

Key responsibilities are to:


  • Lead a team of Support analysts based in Hong Kong providing Call and Problem Management to Financial Institutions 
  • Develop the team, set direction and drive for results


Your responsibilities will be to:

  • Hire, reward, coach, motivate and develop team members in order to have qualified, competent and motivated employees 
  • Encourage and promote a continuous improvement mind-set related to Support related Services (tools, processes, knowledge)
  • Assist the Head of Customer Support for day-to-day operations 
  • Build and maintain long-term relationships with customers 
  • Prepare, propose and manage team budget. Allocated approved budget, authorize expenditures and assess budget performance



  • University degree in IT, Engineering, Science or equivalent  
  • Strong analytical and troubleshooting skills in order to come to the best conclusion in the most efficient way  
  • Clear and comprehensive communication skills, with the ability to perform under pressure in crisis situations  
  • Collaborative mind-set  
  • Strong leadership and people management skills to motivate, manage and coach a team of highly skilled individuals  
  • Familiar with the SWIFT Products and Services  
  • Native or professional proficiency in English. Additional Asian language(s) will be an asset  
  • Proven ability to contribute in a diverse, multi-cultural, multi-country team environment 


How to Apply

Interested parties please submit your application through our career center with the following link: https://www.swift.com/about-us/careers.

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Only shortlisted candidates will be notified and candidates not notified within four weeks may consider their application unsuccessful.


Company Info

Who we are

SWIFT is a member-owned cooperative that provides the communications platform, products and services to connect more than 10,800 banking organisations, securities institutions and corporate customers in over 200 countries and territories.

SWIFT enables its users to exchange automated, standardised financial information securely and reliably, thereby lowering costs, reducing operational risk and eliminating operational inefficiencies. SWIFT also brings the financial community together to work collaboratively to shape market practice, define standards and debate issues of mutual interest.

SWIFT is headquartered in Belgium and has over 26 offices worldwide.


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