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Client Support Engineer

Horizon Software Asia Ltd

  • Company Industries:Information Technology

Job Information

  • Post Date:2018-12-31
  • Career Level:Entry Level
  • Location:Sheung Wan
  • Yr(s) of Exp:1 years
  • Qualification:Degree
  • Salary:Salary provided
  • Employment Type:Full Time
  • Others:Recent Graduate will be considered
  • Job Function:Engineering Project Management  

Job Description

Do you want to leverage your talent and experience in high-level customer service?

You would like to evolve in the software sector for the financial industry?

You are passionate and aspire to a stimulating career tailored to your ambitions?

 

Then you will find the following quite interesting!

 

Your responsibilities:

  • Establish direct contact with the customer and are the guarantor of the proper use of the software
  • Analyze complex problems or incidents by bringing your enthusiasm and creativity to customer service
  • Be a project manager: Manage and coordinate the implementation phase of the product or new functionalities at the customer
  • Support customer requests until their resolution or escalation
  • Communicate with project management teams, quality and IT development if needed for monitoring Customer incidents and requests

 

Your profile: 

  • Have knowledge of the Linux system
  • Have a passion for customer service
  • Have a good ability to analyze, summarize and write
  • Are curious with a good team spirit
  • Are motivated and ready to give the best of you
  • Speak English (oral and written) and Mandarin (optional)

 

So join the Horizon Software adventure and become the pioneers of this epopee in China!

 

Company Info

Horizon Software is a French Software Editor providing trading solutions for Capital Markets. Our company was established in 1998 in Paris, and we have over 8 offices located in Hong Kong, Bangkok, Montreal and France.

Horizon Software provides technology for low latency trading applications and market connectivity to exchanges worldwide. Our Client base are including some leading global enterprises and regional financial institutions such as HSBC, Deutsche Bank, ING Group, Daiwa, Credit Suisse etc.

Check out our company website to know more about us!
http://www.hsoftware.com

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