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Head of Claims, Hong Kong

QBE General Insurance (Hong Kong) Limited

  • Company Industries:Insurance / Pension Funding

Job Information

  • Post Date:2019-01-10
  • Career Level:Senior
  • Location:Quarry Bay
  • Yr(s) of Exp:10 years
  • Qualification:Degree
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Others:Full Time, Permanent
  • Job Function:General Management  Others  Order Processing & Operation / Settlement  

Job Description

Purpose of the Role:

To lead the Claims team in Hong Kong and work with Underwriters, Brokers and Customers to provide a quality claims services for all portfolios.



  • Implement and communicate a claims strategy to support delivery of overall business targets.
  • Contribute to the development and implementation of appropriate processes, procedures and strategies for the Claims function to support delivery of business targets.
  • Contribute to the development and delivery of a strategic approach to ensure key customers are identified and retained within the business to optimise profitability.
  • Use planned business levels and knowledge of the Claims environment to forecast Claims activity and support decision making.
  • Monitor and manage Claims service performance to ensure control of reliable prediction of Claims cost and frequency.
  • Develop and implement processes to ensure that the Claims function is aligned to the needs of the business and work closely with underwriters and other business functions.
  • Compliance with best practice, regulatory/legal requirements and QBE processes and polices.
  • Maintain Claims Quality Assurance system to ensure effective control and delivery of robust Claims processes.
  • Work with the entire Claims team to build and maintain relationships which support the acquisition and retention of profitable business.
  • Provide technical expertise and business acumen as a key public interface to develop QBE’s profile in the marketplace.
  • Devise, control, communicate and monitor and QBE claims reserving philosophy to drive forward Claims Handling expertise within QBE.
  • Deal with contagion or large event Claims impacting the business by having a proactive and reactive strategy.
  • Comply with the Reinsurer’s requirements of all Claims handling and management issues.
  • Lead and manage a team of Claims staff, to ensure that the overall output and quality of service provided by the team is within specified levels.
  • Motivate and develop the Claims team so as to ensure the required standards of performance and behaviour, and support the continuing personal and professional development of all team members.
  • Ensure the Claims/Underwriting team have sufficient knowledge or access to information to enable then to perform their role.


  • University Degree or professional qualification in insurance or related disciplines
  • At least 15 years’ relevant working experience with 5 years in a supervisory role and/or a proven capability to perform the job
  • Broad experience of working in commercial insurance claims.
  • Good working knowledge of claims classes, service requirements, claims systems and procedures.
  • Excellent leadership, communication and presentation skills.
  • Excellent analytical, problem solving and change management skills.
  • Good command of spoken and written English. Fluency in spoken and written Chinese is an advantage but not a must.
  • Proficient in Microsoft Word, Excel and PowerPoint.


Interested candidates, please email us your full resume with current and expected remuneration package & available date.

Only shortlisted candidates will be notified. All data collected will be treated in strict confidentiality and used for recruitment purpose only. Personal data of unsuccessful applicants will be destroyed within 24 months from the date of receipt.

For other opportunities, please visit our Careers Website at http://www.qbe.com.hk/career-opportunities.html. [insert the link of the local country's Careers Website]

For more information about QBE Insurance Group and QBE Asia Pacific, please visit our websites below:

QBE Insurance Group - https://www.group.qbe.com/

QBE Asia Pacific - http://www.qbeap.com/


Company Info

QBE is one of the top 20 global insurance and reinsurance companies, with operations in all the major insurance markets. Formed in Australia in 1886, QBE employs over 14,000 people in 36 countries, with operations in Australia, Europe, North America and Asia Pacific. QBE Insurance Group is listed on the Australian Securities Exchange and headquartered in Sydney.


Each country in our Asia Pacific division is able to combine in-depth local knowledge and expertise developed in their respective market while drawing on the collective global resource of the entire Group. Our policyholders, brokers and intermediaries recognize QBE’s experience and strength in the Asia Pacific region, making QBE a top 10 insurer by premium income in most of our markets.


At QBE, we strive to make it happen for our people to be successful and to build their careers with us. We are committed to providing numerous opportunities within an inclusive and dynamic culture. Come and join us, and QBE will make it possible for you to realise your potential and fulfil your career aspirations!






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