Our client, is a leading international financial services group providing forward-thinking solutions to help people with their big financial decisions is seeking for a Officer/ Junior Officer to support their Project Team, Contact Centre Department.

The candidate is responsible to provide system support, data collection and analysis support to the Voluntary Health Insurance Scheme (VHIS) Project. Providing support to the Project Team in the delivery of its key objectives including involved in Contact Centre initiatives and projects across team to ensure output delivered with sound quality and smooth rollout to operation.

Responsibilities:

• Supporting projects in identifying, designing and developing infrastructure to cope with upcoming new IFP products / procedures
• Actively collaborate with project team members and wider functions to understand and support the system requirements
• Assist in consolidate the business requirements, conduct UAT testing and other administrative tasks
• Problems/Challenges (what could be a major hurdle that needs to be overcome, etc.)
• Any system downtime requires urgent attention and escalation to resolve services as quickly as possible.
• Detail and organized in project tasks and administrative works
• Position Dimensions (Organizational Impact) (direct & indirect reporting relationships, etc.)    - In Graphics
• reports to the Senior Project Manager and project team members.

Requirements:

• Good knowledge on business operation processes
• Good analytical, interpersonal and communication skills
• Well-organized and attentive to details, discipline with project schedules
• Ability to multi-task, and be flexible, adaptable and comfortable in a fast-paced environment
• Proactive and able to work across departments
• Able to work independently

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