Responsibilities:

• Handle incoming and outgoing authorization request
• Handle lost/stolen card reported by customer
• Support 24 hours customer service hotline
• Handle and monitor online high risk transactions
• Handle ad-hoc task as assigned 

Requirements:

• Form 5 graduate with passes in HKCEE including Chinese, English and Mathematics or above
• Minimum 1-2 years customer service or banking experience is preferred;
• Understand relevant policies and procedures of the Bank and with the knowledge or relevant regulatory requirements;
• Good communication skills in spoken English and Chinese; Putonghua is a plus.
• Good computer knowledge, especially in MS office;
• English & Chinese typing;
• Rotated shift duty is compulsory
• Able to work under pressure and independently

Please send your application with full resume indicating current and expected salary, and quoting the above reference no.

For other vacancies, please visit our website: http://www.fubonbank.com.hk/

*All personal data provided by job applicants will be used for recruitment purposes only in accordance with the Bank’s Personal Data Information Collection Statement, a copy of which is available on our website: http://www.fubonbank.com.hk/web/html/sh_careers_e.html