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Customer Services Manager, Credit Card

Dah Sing Financial Grou

  • Company Industries:Financial Services

Job Information

  • Post Date:2019-01-15
  • Career Level:Senior
  • Location:Not Specified
  • Yr(s) of Exp:10 years
  • Qualification:Degree
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Job Function:Credit Analysis / Approval  Retail Banking  Customer Service - Manager  

Job Description

Job Purpose:

Assists Section Head, Credit Card & Banking Services to lead and manage teams to provide services support of Dah Sing Bank Credit Card products. Supervises and evaluates activities to generate new business revenue and achieve objectives set by Management.

Main Responsibilities:

  • Manage all Credit Card Hotlines to support different marketing campaigns, accounts related services and evaluate activities to generate new business revenue.
  • Set service quality standards to staffs.  Monitor staff performance to ensure efficient and professional service is provided.
  • Supervise manpower capacity planning, review & streamline workflow to improve productivity & efficiency.
  • Maintain close collaboration with different marketing teams and operations department to smoothen the operation.
  • Formulate development plan, strengthen skills training & provide cross-training to well-equipped staff capabilities.
  • Train and motivate staff to achieve KPI and handle job independently and effectively.
  • Motivate staff to achieve service target and objective, improve job satisfaction & loyalty.
  • Conduct performance review with staff on regular basis, provide feedback, coaching & counselling.
  • Ensure staff complies to internal guidelines, legal and regulatory requirement when delivering job duties.
  • Participate and contribute to projects and  product development and, system enhancement


Incumbent Requirements:

  • University degree with minimum 10 years’ customer service experience in retail banking/ consumer products or lower academic qualifications with substantial years of relevant experience.  Requires broad knowledge of credit card products and rules and regulation of VISA/ MasterCard International.

      
Please note that only shortlisted candidates will be notified.

Company Info

The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.

Our currency is caring, teamwork and progressiveness.  We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

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