An effective Telesales Executive must be an excellent communicator, and be comfortable presenting products over the phone as well as dealing with complaints and doubts.

Responsibilities

• Closing sales order by telephone, WhatsApp, Wechat, PC platform and mobile tools
• Contact potential or existing customers
• Promote business with our company
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Sometimes visit customer when needed
• Keep records of calls and sales and note useful information

Requirements

•Proven experience as Telesales Executive or other sales/customer service role

•Proven track record of successfully meeting sales quota preferably over the phone

•Capable to operate ERP and Microsoft office like program

•Ability to learn IT products and describe/explain them to prospects

•Excellent communication and interpersonal skills

•Cool-tempered and able to handle rejection

•Outstanding negotiation skills with the ability to resolve issues and address complaints