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Customer Service Executive (Shift Duty 4-day work per week)

Superior Travellers Services Ltd

  • Company Industries:Others

Job Information

  • Post Date:2019-01-18
  • Career Level:Middle
  • Location:Lai Chi Kok
  • Yr(s) of Exp:1 years
  • Qualification:Degree
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Others:Full Time, Permanent
  • Job Function:Customer Service - Supervisor/Officer  Others  Tourism / Travel Agency  

Job Description

 

Responsibilities:

  • Arrange bookings, handle customer enquiries and complaints
  • Liaise and coordinate with China colleagues, customers, overseas agents & service providers
  • Maintain filing and provide proper storage of service records
  • Prepare customer service related reports
  • Provide the best customer experience via phone calls and emails
  • 4-day work per week rotation of 3 shifts includes weekdays, weekends & public holidays
  • Evening shift: 12:00pm to 11:30pm / 10:00am to 09:30pm
  • Overnight shift: 10:30pm to 10:00am

 

Qualifications:

  • University graduate with at least 1 year’s working experience
  • Experience in customer service or in travel industry is preferable
  • Fluency in spoken & written English, Cantonese & Mandarin
  • Good telephone manner and pleasant personality
  • Self-motivated, self-discipline, responsible, service oriented and able to communicate with customers with different cultural background
  • Good typing skills and PC knowledge (MS Word, Excel & Chinese Word Processing)
  • Able to work as a team and willing to learn new techniques, concepts, and systems

 

We offer Overnight Shift Allowance, 12 days Annual Leave, Monthly Incentive Bonus and Medical Insurance for our employees. Interested parties please apply with detailed resume, quoting current and expected salary by clicking ''APPLY NOW''. Personal data collected will be used for recruitment purpose only.

 

To know more about us, please visit http://www.point-links.com/

 

 

 

Company Info

Point Links is operated by Superior Travellers Services Limited, a Hong Kong company that has been providing personalised airport fast track, limousine, airport lounge, and other travel-related services for more than 18 years.

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