Summary / Objective

Each community manager is above all the ambassador of first impressions at Kafnu and the focal person who actively helps build a productive and successful community of members and partners. He or she should bring their passion and curiosity for delivering indulgent service of the highest calibre and engage with members in a convivial environment.

This position is focused on all aspects of Kafnu and will support the Senior Community Manager. You will be measured on your ability to ensure the smooth operation of the Kafnu Hong Kong premise. As there are several community associates in each Kafnu, the job description includes common responsibilities as well as tasks specific to the role.

INDIVIDUAL SPECIFIC RESPONSIBILITIES

Operations Responsibilities

• Assist with building operations and maintenance to ensure highest level of member experience
• Ordering consumables & office supplies

Facilities Management Responsibilities

• Facilitate and monitor the work of housekeeping company
• Create and follow an annual maintenance plan and be in charge of all warranties and spare parts
• Conduct regular physical inspections and maintenance of the space
• Coordinate and complete repair or modification works as assigned
• Provide a safe and orderly work environment for a positive facility experience for all customers
• Oversee the security system
• Assist team in setup and tear down of events and provide input to queries by clients about event space facilities
• Maintain KPI targets within defined parameters
• Other duties as assigned

COMMON RESPONSIBILITIES

Front of House

• Ensure a refreshing arrival experience
• Cover the front desk during business hours in absence of receptionist
• Greet and check-in members and visitors where appropriate
• Answer member queries or refer member to additional resources

Community Engagement

• Build professional relationship with members and proactively gather information on their needs
• Work on community engagement initiatives designed to develop connections between members
• Find partners in the local community and city who could provide value added services
• Take regular pulse on the interests developing in the community and collect feedback on new initiatives

Events Management

• Support the planning and supervision of educational, professional and personal development events based on members’ needs and requests
• Assist with set-up and breakdown of events, including ordering food and beverages

Operations

• Attend daily briefings
• Manage Nexudus, POS, HID card system, payments and other operating tools
• Assist with building and facility maintenance to ensure highest level of member experience
• Provide basic tech support to members
• Basic housekeeping to ensure the space is clean, well-kept and facilities are refreshed after use
• Mail and package handling responsibilities as needed
• Identify issues & incidents for escalation to management

Requirements

• Be a people person, relationship builder and a problem solver
• Background in hospitality, lifestyle, co-working or private members club preferable
• Be passionate, personable, presentable and friendly
• Flexible and agile, can work within a fast moving environment and make quick, correct decisions while on the go
• Strong language abilities in English and Cantonese

We provide attractive remuneration and opportunities for career advancement throughout our international network. 

All personal data collected will be treated in strict confidential and solely used for recruitment purpose.