Job Description

Our Client are looking for a Business Analyst in the banking industry.  

Responsibilities

• Participates in the identification, documentation, analysis and validation of advanced business processes, systems, and solution requirements.
• Review data and make independent decisions.
• Facilitates team activity toward the analysis, information validation, and decision-making process in a team environment.
• Applies extensive knowledge of business unit processes to support requirements of business unit.
• Participates and contributes in process review and improvement initiatives.
• Ensures customer satisfaction by handling unique and difficult situation/projects under minimal direction in a timely and quality manner.
• Able to resolve recommend action on most issues.
• Handle escalated issues from customers with minimal assistance.
• Ability to design and implement training programs for internal and external customers.
• Serve as liaison between customer and account staff with regard to training and education.
  
  

Education And Experience Required

• Bachelor's degree in insurance, banking or related field.
• High School Diploma or equivalent; may hold 2 year post-high school Degree
• 3-5 years of working experience in Information Technology, with focus as a Business Analyst.
• Gather requirements, documentation , direct communication with end client and working with technology team
• Proficient with Microsoft Office Suite
• Good command of English and Cantonese

Knowledge And Skills

• In-depth knowledge and experience with project management, research and problem resolution techniques.
• Ability to plan and meet deadlines for complex projects/issues with knowledge to others.
• Demonstrated ability to work effectively in a team.
• Ability to develop team leader skills.
• Subject matter expert regarding policies and procedures.
• Ability to research and resolve customer and leader inquiries by identifying trends and utilizing available resources.
• Self-motivated with strong time management and organizational skills.
• Desire to provide training and mentor other team members.
• Provide assistance to peers.
• Ability to research, identify and recommend system changes.