Take a starring role at Madame Tussauds Hong Kong.

Become a member of our Operations Team as our Admission Support Manager!

Responsibilities:

l   Be accountable for meeting KPI targets for guest satisfaction

l   Closely partner with Admission and Capture Manager and Operations Manager to understand respective departmental needs in relations to duty management, and to ensure that such needs are captured into the Admission Support Management Implementation Plan

l   Act as a strong team player to understand the routine workflow from Admission team members, to identify relevant needs for improvement in Admission area. Accountable for the delivery excellent service of Admission Duties

l   Have excellent working relationships with internal and external customers

l   Communicate effectively with others through the use of team briefs and other communication processes

l   Assist customers with complaints and queries where escalation may arise, and provide support and assistance to staff and guests

l   Be responsible for daily operations (including communication selection ,co-operation with Reservation department and achieve business targets)

l   Facilitate the maintenance and Report system issues to Manager and IT Team

l   Ensure the upkeep and tidiness of the premises

l   Be responsible for issuing of and securing of Team member cash handling and restricted keys

l   Partner with Technical team to ensure the Health, Safety & Security policies, procedure or materials in hand are up-to-date. To be fully conversant with all emergency procedures and ensure that the security of the premises and customers is maintained.

l   Facilitate respective managers or Guest Experience Advisor to conduct functional training by providing relevant training plan and materials

l   Provide necessary support to ensure the smooth running of the operations

l   Live and breathe the Merlin Way and lead by example

Requirement:

l   Self-motivated, result-orientated, driver for business revenue and customer focus

l   Proficiency in both written and spoken English and Chinese (Cantonese & Mandarin)

l   Proficiency in computer applications such as MS Office (English & Chinese Processing, Excel, PowerPoint, Outlook, etc.)

l   Highly organised. Creative in proposing solutions.

l   Mature, patient, experienced in handling staff enquiries