Technical Specialist

Smart Union Worldwide Limited

Review the existing IT operation process and control, as well as the organization structure
Perform application knowledge transfer from current application teams on agreed application systems and maintain such knowledge base using SharePoint to facilitate further use.
Work with relevant support parties to make recommendation of automation and/or process revamp to enhance the efficiency and effectiveness of production support work.
Assist in implementation of the improvement solutions, define priority and escalate major production issues promptly and the resolution delivery timely.
Perform troubleshooting to any production issues and coordinate with the application teams and relevant support parties to fix the issue
Perform system documentation on the current application environment including application design, application architecture system flow database / interface specification and operation manual.

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