Technical Service Supervisor
Edvance Technology (Hong Kong) Limited
- Company Industries:Information Technology
Job Information
- Post Date:2019-01-21
- Career Level:Middle
- Location:Ngau Tau Kok
- Yr(s) of Exp:2 years
- Qualification:Non-Degree Tertiary
- Salary:Salary provided
- Employment Type:Full Time
- Others:Recent Graduate will be considered
- Job Function:Support Application Specialist - Network
Job Description
Description:
The Service Desk Supervisor / Assistant Manager is responsible for delivering front line support to all end customers providing excellent customer service. The Service Desk Supervisor / Assistant Manager plays a role in incident management, problem management, service request fulfillment, knowledge management and customer service.
Job Duties include:
- Managing Service Desk resources, provide professional guidance, training and operational support to ensure proper and sufficient workforce to cover defined services
- Directly supervising technical troubleshooting and issue resolution, delivering root cause analysis, countermeasures and long-term resolutions for all identified issues to improve the availability and performance of the supported products
- Performing problem trend analyses and initiating action to improve policies, procedures, and/or technology standards
- Defining and improving incident management processes
- Identifying and resolving incidents within agreed Service Level Agreements (SLAs)
- Promoting collaboration with the Technical Services Team to enable total customer satisfaction
Requirements:
- At least 3 years relevant experience is preferred
- Experience in developing and documenting processes, and procedures; particularly in a SLA driven environment
- Good technical sense in IT solutions, system, server, network and security
- Excellent communication, interpersonal skill and analytical skills
- ITIL certified would be an advantage
Interested applicants please send full resume stating the present & expected remuneration and date of availability to Human Resources Department, 39/F., Montery Plaza, 15 Chong Yip Street, Kwun Tong, Kowloon, Hong Kong. or click on the “APPLY NOW” button below.
(Personal data collected would be used for recruitment purpose only. All personal data of unsuccessful candidates will be destroyed after six months.)
Company Info
Edvance International Holdings (1410.hk), is a locally founded cybersecurity and technology company in Hong Kong, with operations across Asia. We have long standing reputation as the go-to place for enterprises
tackling cybersecurity challenges. We are a thriving and innovative company, always developing new services and products to satisfy market needs.
We are looking for talents like yours!
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