Responsibilities:

• To diagnose and resolve software and hardware issue on Windows platform and software applications.
• To assist end users with any logged IT related incident when called upon.
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the end users; escalating incidents to other support teams where necessary.
• To accurately record, update and document tickets & requests using the IT service helpdesk system.
• To install and configure new IT equipment including RF Gun and Printer.
• To maintain a quality level of customer service ensuring that end users are treated efficiently and in an appropriate manner.

Requirements:

• Diploma in Computer Studies or above
• At least 2 years IT Support/helpdesk experience
• Certificate in MCP/MCSE/CCNA preferable
• Good Knowledge in hand-on experience on Windows Platform : MS Windows, MS office and Outlook
• Knowledge in networking infrastructure (Cabling, LAN, Wireless and VPN)
• General Knowledge in computer security
• PC Hardware and software support
• English and Mandarin Fluency