Technical Support Officer
HGC Global Communications Limited
- Company Industries:Telecommunication
Job Information
- Post Date:2019-01-18
- Career Level:Entry Level
- Location:Tsing Yi
- Qualification:School Certificate
- Salary:Salary negotiable
- Employment Type:Full Time, Permanent
- Others:Recent Graduate will be considered
- Job Function:Call Centre Customer Service - Supervisor/Officer Support
Job Description
Responsibilities:
-
Provide hotline services on technical support, fault diagnosis and troubleshooting for business customers
- Guide customers for proper setting in network connection and attempt appropriate remote fixing action
- Co-ordinate with vendors and internal parties in providing one-stop solution
Requirements:
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Form 5 graduated with certificate in Telecommunications, IT, Electronic Engineering and other related disciplines
- 1-2 years experience in ISP / Telecommunication industry is highly preferred
- Basic understanding on various Internet applications like IE, Netscape, Outlook Express, and Safari would be an advantage
- Good telephone manner and customer services skills
- Conversational English & Mandarin
- Shift Duty is required, 5 days/week
- Fresh graduated are welcome
We offer competitive salary package and career development opportunity. Free company coach is provided. Interested parties, please quote our reference number and apply with full resume, present and expected salary, by clicking "APPLY NOW".
We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within HGC Global Communications Limited. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request. Information of unsuccessful candidates will be destroyed within six months.
Company Info
HGC Global Communications Limited (HGC) is a leading Hong Kong and international fixed-line operator. We own an extensive network and infrastructure in Hong Kong and overseas and provide various services. Our business covers 23 overseas offices in 5 continents, provides telecom infrastructure service to other operators and serves as a service provider to corporate and households. We provide full-fledged telecom, ICT solutions, data centre and broadband services for local, overseas, corporate and mass markets. We own and operate an extensive fibre-optic network, five cross-border telecom routes integrated into tier-one telecom operators in mainland China and connect with hundreds of world-class international telecom operators. Macroview Telecom Limited, a leading digital technology and IT infrastructure solutions provider is a HGC Group Company.
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