EXECUTIVE SUMMARY

ITCS Group is a regional company providing IT Consultancy and Solutions services to clients in the top-tier Banking Industry. To meet the ever growing demand, we are looking for IT Engineer to join our office in Hong Kong.

The long-term goal of the program is to develop the solution service team regionally. The IT Engineer will be part of the IT services team, with opportunity to take on mentoring and team management position. He/she will provide in-house and on-site support, handle technical inquiries and provide technical support on Desktop, Server and Networking issues to both ITCS Singapore Office and its clients.

JOB SCOPE (responsibilities, environment, etc)

• Troubleshoot and support issues related to domain, desktop, server, and network.
• Provide regional infrastructure support when necessary
• Assist and train users to improve the user experience
• To provide backfill support for clients to cover contracted engineers whenever necessary
• Provide project-support to ITCS and its clients
• Document all reported incidents and service requests via ticketing system
• Responsible for supporting end user hardware and software such as Microsoft Office, Windows XP/7/8/10, Mac OS, Windows servers, Cisco Routers and switches, firewalls, VMware, Network Printers, NAS
• Support Move Add Change and Migration projects

MANDATORY JOB REQUIREMENTS (must have skills and experience)

• IT discipline degree, professional certification or track record
• At least 3 years of technical hands-on experience in providing level 1 and 2 support on Desktop, Server and Networking issues
• Strong Analytical and troubleshooting skills
• Strong communications skill, clients' & Stakeholders' management skills
• Suitable candidates must be a strong team player, maturity, takes initiative and is able to contribute with minimum supervision