At TransUnion, we believe in building great products using the latest modern technologies, including implementing many current open source frameworks. Do you want to work around a true big data environment? How about helping us determine how to best develop solutions with our petabytes of data? Quality Analysts are a critical and key component to our success. Each engineer can be responsible for leading one to many core applications across TransUnion Hong Kong with the primary responsibility to identify and build “best in class” testing approaches to ensure the quality of our applications. TransUnion Hong Kong is transforming itself and if you want to be a part of setting technical direction at a large data driven company then this is the place for you!

Dynamics of the Role

The candidate will be responsible for the ongoing production support, operations, maintenance, and enhancements of various customer solutions/applications across countries within Asia Pacific in accordance to the prescribed Service Level Agreements.  He will actively participate, and at times, lead in the restoration process of the service, conduct of root cause analysis, and is responsible for preparing/writing technical specifications or other relevant documentation.  His interaction includes dealing with external customers and internal or cross-functional teams within TransUnion.

 How You Will Contribute

• Provide 2^nd level of application production support to each participating countries of Asia Pacific through stand-by on call and remote system access support
• Responsible for the diagnosis, repair, recovery, restoration and resolution of reported incidents within the prescribed SLA.
• Implement changes/fixes following the defined change management process
• Responsible for delivering enhancements on existing application systems according to the customers signed-off specifications/requirements
• Assist local IT/technical staff to deliver first level system application support
• Monitor and maintain application systems health performance to each of participating countries of Asia Pacific to ensure stable system, processes are in good shape, and with minimal business operations interruption. If need be, modifies the solution/applications systems to improve performance, if there are any signs of degradation of the service or the solution/application systems.
• Provide software technical support to internal, external users including vendor software package support or TransUnion product upgrades
• Perform root cause analysis, and identify, implement and document corrective and preventive actions/measures to escalated issues/problems
• Execute service requests within the prescribed SLA
• At times, he will also be asked to participate as a developer for customer implementations, project deliveries or internal automation projects.
• Perform other related duties as assigned

What You Will Bring

• Bachelor’s Degree in Computer Science/Related engineering degree/MCA and equivalent work experience in a technical environment.
• Must have a hands-on, working experience of at least 3 to 5 years in a similar role, preferably following the IT Service Management framework.  ITIL Certification is a Plus.
• Must have experience on web site development, back-end development or web services
• Work experience should include troubleshooting, debugging, bug fixing, unit testing and quality assurance.
• Good communication skills, both written or spoken, using both local HK language and English
• Domain knowledge on credit management or decisioning systems for financial institution and utilities industries is s Plus.
• Experience in .NET, C#, SQL, XML, SOAP, WSDL is a plus.
• Experience with multiple applications servers (Websphere, Jboss, tomcat, weblogic) and RDBMS (Informix, DB2 or Oracle) is preferable.

Who We Are 

A global leader in credit information and information management services, TransUnion gives businesses, consumers and the global community the power to achieve their goals. Businesses count on us to better manage risk and customer relationships. Consumers are able to better manage credit to achieve their financial goals. And in communities around the world we help build strong economies and give people the power to achieve their dreams.

Exceptional opportunities are coming as we build on this strong foundation. Our ambitious growth strategy includes substantial new investment worldwide, a wide range of new solutions to help our customers succeed like never before, and new ideas for expanding our reach in every part of our dynamic and fast-moving industry. We’re on an exciting journey and you can be a part of it.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Interested candidates, please forward your resume and indicate current and expected salary by clicking apply now below

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