Assist HR & Training Manager to achieve the defined training goals, implement training strategies and maximize the training outputs for HK & China region.

1.   Training needs identification and Training Records

• Partner with retail operations and department managers to conduct ongoing training need analysis.
• Prepare yearly training plan, monitor and control training budget
• Prepare training proposals & manuals, conduct training courses, manage resource center and update training records

2.   Training Program Delivery and Evaluation of Training

• Develop and design training programs and tools including translation, materials preparation and logistics.
• Partner with the product development department and brand principals to conduct product & service training programs
• Provide new staff induction program and other soft skills training
• Monitor the staff development programs including Management Trainee and fast tract sales trainee programs etc.
• Measure training effectiveness and assist to develop improvement plan
• Communicate with external partners to invite proposals for specific training programs

3.   In-Store Training Activities

• Work closely with store-in-charge to conduct in-store training activities, support store operations to achieve a high standard of sales skills and customer service level
• Develop shop trainers team and enhance their training skills
• Monitor Mystery Shopping Program and propose improvement plans & actions

4.   Ad-hoc projects assigned by Supervisor.

Requirements:

• University degree in Human Resources Management or related disciplines;
• At least 8 years solid experience on training program design and delivery, preferably in retail or customer service industry;
• Service-oriented, creative, mature & be a good team player;
• Excellent in communication and presentation skills;
• Good command of written & spoken English and Chinese. Fluency in Mandarin is a must;
• Proficiency in MS Word, Excel, Powerpoint & Chinese word processing.
  

Interested candidate please send your full resume with earliest availability, current & expected salary to the HR and Training Manager by the following methods:

By email: recruit1@kingfook.com

By Post: M/F, King Fook Building, 30-32 Des Voeux Road Central, Hong Kong. 

Personal data collected will be used for recruitment purpose only.



We are a listed company in Hong Kong with core business in Gold / Jewellery / Watches retailing and Diamond Trading.

Since its establishment in 1949, King Fook has maintained a reputation for unsurpassed quality and professional services. More than 70 years on, today, King Fook’s craftsmanship, rigorous material selection process and stringent quality control procedures continue to satisfy the most sophisticated customers.  Welcome to visit our website at www.kingfook.com

Now we are inviting high caliber to join us: