About the Company

The company is well established as a supplier of IT-related services and support to Hong Kong businesses. Their customers are a combination of local offices for large enterprises and Hong Kong-based business.

What their customers have in common is a reliance on external support to keep their networks and systems fully operational and updated, as required. They operate on a common/similar technology stack and are all multi-national working environments.

In addition to supporting regular customer business operations, you’ll be supporting customers on interesting projects and outside ‘one-off’ events.

The company is 100% focused on customer satisfaction, whilst being small enough to have fun and give employees the time and support to develop their technical abilities, in order to earn appropriate industry IT accreditations/certifications.

About the Role

Based near Central, you’ll spend most of the day based in, or travelling between, customer sites. These support requests are nearly always completed within core Monday to Friday business hours, with very limited overtime required or expected.

Usually, you’ll be responding to customer service tickets, but you’ll also be occasionally involved in pre-planned, interesting customer projects.

During your office down-time, you will be encouraged to develop your technical expertise and will be supported through your learning and in taking relevant IT exams/certifications. This will empower you to take a different focus within the company as your skills deepen and diversify.

About the Person

To be suitable for this role, you will be able to communicate with customers in English to understand their issues and to inform them of your response actions and recommendations.

Wanting to solve customer incidents to their satisfaction and being able to communicate that commitment are key!

Technically, you will need:

• Onsite/remote support experience around Microsoft (Windows 7/10, Windows Server, Active Directory, O365)
• Desktop support experience with Mac OS X
• Experience supporting HP/Cisco/Dell hardware (firewalls, switches, routers) and Cat5/Cat6 Ethernet cabling
• Deep understanding of TCP/IP and related Internet based protocols
• Enterprise grade WIFI access point configuration - Ubiquiti, Ruckus, or Cisco
• System tuning, monitoring, troubleshooting, backup, restore/replication and documentation

Desirable Technical experience

• Virtualisation - VMware, Microsoft Hyper-V
• Cloud Virtualization - Microsoft Azure or Amazon Web Services
• Linux Server and familiarity with command-line linux server administration
• Apple Mac OS X Server
• Security & Encryption
• Zimbra mail server support
• Dell & Lenovo desktop hardware
• HP & Dell server hardware
• Cacti or Zabbix monitoring software
• Synology and/or QNAP NAS support

Cantonese is a major advantage but is not mandatory.

To Apply

Should you possess good English communication skills, a customer-focussed attitude and have the will to develop your skills beyond the basic requirements of the role, please email your CV to 'peterudall @ mainstayasia.com' Working Visa sponsorship available