Responsibilities 

• Provide support to stabilize, monitor and troubleshoot networking infrastructure including hardware and software
• Walk customers through installing applications and computer peripherals
• Conduct remote troubleshooting
• Handle the problem case report by business use
• Record technical issues and solutions in logs
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

Requirements

• Diploma or above in Information Technology, Computer Sciences or other related disciplines
• Minimum 2 years of working experience in infrastructure administration and support
• Knowledge on data network like router / switch / firewall
• Hands-on Cisco product configuration
• Working knowledge and design of multicast enabled LAN/WANs
• Holder of CCNA/CCNP will be an advantage
• Good command of English and Chinese with good interpersonal skill

Please send your full resume with MS Word format to us by email or fax: 3426 2763, or you may click the Apply Now button below. For any enquiries, please call Ms. Karen Lam at 2126 7548 or 9801 0808.

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