Job Purpose: 

“Plans, directs and coordinates activities on Infrastructure projects to ensure that goals and objectives are achieved within prescribed time line, funding and more importantly from technical perspective”.

Key Accountabilities:

In addition to following Lane Crawford’s policies and procedures, key accountabilities include, but are not limited to:

Subject Matter Expert

• To be responsible for the technical architecture & design patterns for all Infrastructure related solutions, identifying new technology standards to ensure the governance of corporate architecture
• To be responsible in administrating OS(Windows/Linux), System(Exchange Server, Active Directory, DNS/DHCP, ATG and Side module), VMWare
• To manage overall infrastructure services such as data center, network, storage, backup, desktop, etc
• To collaborate with different Subject Matter Experts (SMEs) from other domains sorting out any potential issues during the design and implementation phases

Collaboration and stakeholder relationships

• To promote the adoption of the infrastructure related tools and metrics to the team and business users
• To assist in preparing the business cases such as budget, architecture, solution comparison, pros and cons for obtaining business approval
• To work with project managers and stakeholders on assigned and ad-hoc tasks throughout the project life cycle
• To work with other Technology teams leveraging a shared platforms and services to maximize the Return On Investment (ROI) and minimize the Total Cost of Ownership (TCO) from Infrastructure perspective

Infrastructure sustainability

• To introduce necessary standard, process and best practice for all Infrastructure services to ensure the SLA and compliance
• To review and update technical document to facilitate both operation and technical teams on performing daily support
• To troubleshoot problems, work out resolutions with team and escalate the problem to stake holder
• To collaborate with Quality Assurance (QA) team defining the quality assurance test plans that meet the company practices and standards

Talent Leadership and Development

• To role model and reinforce the Lane Crawford Vision and Values and Customer Service Promise at all times
• To reinforce the LC heritage, Brand DNA and culture - storytelling and sharing success at every opportunity
• To provide the necessary leadership, coaching and guidance to your team to ensure commitment to achieve the Department/BU plan and Individual Objectives
• To personally demonstrate the LC Leadership Competency behaviors and use these competencies as a tool to coach and develop team members
• To build a personal connection with each team member

Requirements:

• Degree holder in Computer Science with 4 years in ecommerce or cloud technology experience
• Experience across IT, including system, network, security, operations, CI Engines (Jenkins, Travis CI, Cruise Control .NET), scripting skills: MS Build/Maven, Ruby, ANT, Python, customer DSLs (Chef/ PuppetLabs), application build and deployment automation
• Excellent knowledge and concept in the following areas: e-Commerce, Retail, Cloud technology, virtualization, Linux and Oracle & SQL database, Continuous Integration (CI) and Continuous Delivery (CD) concepts
• Excellent knowledge and experience in technical architecture for mission-critical systems
• Excellent analytical, interpersonal, teamwork and documentation skills
• Passion for serving and for achieving the highest customer satisfaction and ability to work under pressure
• Ability to work in a fast paced, constantly changing environment with desire and ability to learn quickly
• Excellent command in English and Cantonese