In this role, you have the opportunity to

Join the Health System team while advancing your career in a dynamic, fast paced and multinational environment of Philips Hong Kong. Philips healthcare is one of the market leaders and networking of the Hospital in Hong Kong and Macau.

You are responsible for

• Install and provide technical support for patient monitoring and clinical information system to ensure service agreements and warranty obligations are fulfilled.
• Maintain customer satisfaction and relationship to the highest possible level.
• Pre site-visit for verifications and preparation to support the activities related to system installation and upgrade issues.
• Provide technical support to end-users and Health System teammates.
• Perform remote and onsite support as required to ensure system meets performance specifications.
• Provide feedback to factory to improve system performance and stability.

You are a part of

Field Service Engineering key member and report to the District Team Lead. You will be working closely with our sales, application & technical consultants, project managers and solution delivery team.

To succeed in this role, you should have the following skills and experience

• Diploma or above, major in Information Systems Technology, Software Engineering, Computer Science or related disciplines
• Minimum 1-year working experience in Healthcare industry is an absolute advantage
• With below knowledge will be an advantages and preferable:
• Basic clinical knowledge for patient monitoring (e.g. ECG; SpO2, BP)
• Systems (Operating System, Database, Security)
• Networks (Routing, Wireless, Hardware (e.g. routers; switches etc.))
• Basic mechanical repair
• Experience in troubleshooting and resolving complex technical problems.
• Good in customer service skills and able to communicate effectively
• Strong team player, willing to withstand pressure, able to handle multi-task and well organized
• Good command of both spoken and written in Chinese and English
• Occasional travel to Macau and work for on-call standby shift is required.

In return, we offer you

A path towards your most rewarding career. Philips is one of the best in-class organization which offers you big exposure and long-term career development such as internal transfer and international mobility opportunities.

Why should you join Philips? 

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.