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Customer Success Coordinator

Pivot88 (Hong Kong) Limited

  • Company Industries:Others

Job Information

  • Post Date:2019-01-08
  • Career Level:Entry Level
  • Location:Not Specified
  • Yr(s) of Exp:2 years
  • Qualification:Degree
  • Salary:Salary negotiable
  • Employment Type:Full Time
  • Others:Full Time
  • Job Function:Support  Technical / Functional Consulting  Others  

Job Description

Role:

The Customer Success Coordinator is responsible for ensuring Customer satisfaction with the Group’s products and services, Customer loyalty and durability, renewal of contracts by these Customers.  He/she is also responsible for ensuring that Customer while increase their usage and/or add to their subscriptions.

 

Duties:

®    Assists in implementation of the Group’s solutions and applications:

  • Assists in preparing process mapping material;
  • Configures Initial workflow & ensures data import;
  • Documents and ensures implementation of changes in project or configuration (using ticketing tool);
  • Prepare training material and performs training;
  • Prepares and animates progress meetings with Customers;
  • Creates and updates Customer page in the Group’s general repositories;
  • More Generally, coordinates projects & releases;

®    Plays the role of link between Customers, users, sales, service & operations, and the development team:

  • Follow up, document and package material for effective communication between these group with adapted vernacular;
  • Ensures that projects timelines are met;

®    Supports the sales team:

  • Help promote new features & functions of the Group’s solutions and applications;
  • Assists in preparing presentation material;

®     Feeds and maintains the Group’s Knowledge base and validates other persons’ contributions;

®    Updates User guide;

®    Helps testing new features.

 

Skills & Requirements:

üBS/MS degree in communication or a related field;

ü2+ years of proven experience in Customer support, in Customer facing role, together with the potential and attitude required to learn;

üComputer & technology savvy; Experience in the IT/ software field preferred;

üOutstanding communication (written and verbal) and interpersonal skills, strong empathy, and a love for great Customer service and Customer satisfaction;

üStrong organizational and problem solving skills;

üFlexibility and creativity;

üOpen to working flexible hours;

üExperience in quality control, inspection and/or procurement is an asset;

üEnglish is a must; Chinese and Cantonese proficiency a plus.

Company Info

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