Customer Success Coordinator
Pivot88 (Hong Kong) Limited
- Company Industries:Others
Job Information
- Post Date:2019-01-08
- Career Level:Entry Level
- Location:Not Specified
- Yr(s) of Exp:2 years
- Qualification:Degree
- Salary:Salary negotiable
- Employment Type:Full Time
- Others:Full Time
- Job Function:Support Technical / Functional Consulting Others
Job Description
Role: The Customer Success Coordinator is responsible for ensuring Customer satisfaction with the Group’s products and services, Customer loyalty and durability, renewal of contracts by these Customers. He/she is also responsible for ensuring that Customer while increase their usage and/or add to their subscriptions.
Duties: ® Assists in implementation of the Group’s solutions and applications:
® Plays the role of link between Customers, users, sales, service & operations, and the development team:
® Supports the sales team:
® Feeds and maintains the Group’s Knowledge base and validates other persons’ contributions; ® Updates User guide; ® Helps testing new features.
Skills & Requirements: üBS/MS degree in communication or a related field; ü2+ years of proven experience in Customer support, in Customer facing role, together with the potential and attitude required to learn; üComputer & technology savvy; Experience in the IT/ software field preferred; üOutstanding communication (written and verbal) and interpersonal skills, strong empathy, and a love for great Customer service and Customer satisfaction; üStrong organizational and problem solving skills; üFlexibility and creativity; üOpen to working flexible hours; üExperience in quality control, inspection and/or procurement is an asset; üEnglish is a must; Chinese and Cantonese proficiency a plus. |
Company Info
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