One of the UK based professional services company is currently looking for a IT Support Analyst to join their dynamic team.

Responsibilities:

• Provide 1st level technical support to users
• Take ownership and manage tickets you have received or been assigned, either resolving or escalating to the appropriate team
• Support packages including Service Management Tools e.g. call logging software, remote access tools such as Remote Assistance and RDP
• Provide trouble shooting for 1st line issues including but not limited to Microsoft office, Internet, mobile working, worksite, document management, lync
• Provide a high level of customer service within agreed SLA's
• Participate in ad hoc projects as assigned

Requirements: 

• Diploma or Bachelor degree in information technology or other related discipline
• Two years of experience as helpdesk, deskside  or IT technical support
• Good communication and interpersonal skills
• Ability to multitask and prioritize requests and issues
• Good command of English and Chinese

If you would like to find out more, please contact Mandy Wong on (852) 2177 7577.