Job Responsibilities:

• Ensure that any technical and procedural changes provided by the Service Desk and the IT Support team are followed, working to best practice methodology
• Install, configure, test, maintain, monitor and troubleshoot end user hardware and software, networked peripheral devices as well as networking software products In line with Group IT best
• To escalate Incidents and Service Requests, to line management, which are beyond the job-holder’s capability or resource capacity in an effective manner to optimise the quality of service provided to the users
• Onsite support / helpdesk / operation training including hardware and software
• Perform other related duties and responsibilities as assigned by line management

Requirements:

• Higher diploma or above in IT or equivalent discipline
• Microsoft Certified Professional - Windows 10, Office 365 or equivalent experience
• Minimum 3 year experience in helpdesk, PC, LAN, windows platform, file server, Windows Server administration, Printer server and TCP/IP networking, AD, DNS, DHCP
• Self-motivated with good communication and interpersonal skills
• Good command of both spoken and written English and Chinese

Interested candidates should forward resume and salary expectations via "Apply Now". All applications will be treated in strict confidence. Personal data collected will be used for recruitment purposes only.