GROWN UP GROUP seeks a

Customer Service Manager, Asia

 OUR COMPANY   

GROWN UP GROUP is one of the world’s leading companies within the bags and luggage industry.

We offer manufacturing services and design solutions to a wide range of international brands, such as Adidas, Samsonite, Wilson and the Home Depot and a strong portfolio of licensed- and own brands like LEGO, CAT, Hard Rock and Ellehammer.

Our Global Innovation and Design Center is located in Hong Kong and our Global Development and Supply Chain Center is located in Ping Di in Shenzhen from here we are in daily contact with our colleagues and customers all over the world and our extensive network of factories across China and South-East Asia.    

YOUR ROLE 

As Customer Service Manager, you are a key player to ensure smooth Order Fulfilment Process with the objective to generate maximum customer satisfaction in Greater Asia Region.

You are taking the leading role to manage administration tasks to ensure customer smooth receipt of shipment, to handle after-sales services duties, settle customer complaints and problems.

You proactively support both internal and external customers with order stauts analysis and provide recommendations and contingency plans.

You are expected to actively pursue improvements to workflows and procedures that will benefit the ordering process, and lead the project for process re-engineering and system integration.

You have a full understanding of other customer service and order management positions so that to support as needed.

YOUR CHARACTER & COMPETENCES 

• With strong analytical skills and project management skills
• With logical thinking, organized and detail-minded mindset
• University graduate
• Minimum 8years of relevant working experience and 3 years in supervisory position
• Experience in International Trading / Sales / Customer Service / Order, Inventory Management / Compliance Regulation
• Excellent in speaking and written English and Chinese andMandarin
• Hands on knowledge of Microsoft Office, including Word, Excel, PowerPoint & Outlook.

YOUR APPLICATION

 Please send your application and CV today.