Donor Services Officer
Heep Hong Society
- Company Industries:Charity/Social Services/Non-Profit Organisation
Job Information
- Post Date:2019-01-18
- Career Level:Entry Level
- Location:Not Specified
- Yr(s) of Exp:3 years
- Qualification:Degree
- Salary:Salary provided
- Employment Type:Contract, Full Time
- Others:Contract, Full Time
- Job Function:Customer Service - Supervisor/Officer Marketing - General / Support Others
Job Description
Responsibilities:
- Plan and develop donor retention programmes, events and campaigns and maintain good relationships with donors
- Provide administrative and operational support to the Monthly Donation Programme and online general donations, such as donation transactions and receipt preparation
- Handle donor and public enquiries (phone, mail and email) and follow up potential donors’ appeal
- Manage and ensure accuracy of donors’ database including data entry of donation records
- Prepare robust analysis and statistic reports on a monthly basis
- Assist in developing donor communications including newsletters, invitations, direct and online appeals, solicitations, acknowledgements, proposals, etc.
- Handle ad-hoc projects as assigned
Requirements:
- Tertiary education or above with minimum of 3 years working experience, preferably in donor/ customer services, administrative support and/ or hospitality
- Good command of both written and spoken English and Chinese
- Proficiency in Excel, Word and Chinese word processing
- Detail-minded, good analytical skills and able to work independently
- A team player with excellent interpersonal and communication skills
- Demonstrate drive and commitment in working in nonprofit sector
- Proven experience in supervisory position is a plus would be an added advantage
- Suitable candidate with less experience will be considered as Assistant Donor Services Officer
Please click “Apply Now” to apply for this position or send full resume with expected salary and earliest available date to Human Resources Department, Heep Hong Society, Units J-L, 10/F, MG Tower, 133 Hoi Bun Road, Kwun Tong, Kowloon.
(Personal data collected will be used for recruitment purpose only)
Company Info
Established in 1963, Heep Hong Society is a leading children education and rehabilitation organisation committed to helping children and youth of diverse needs. We offer professional assessment, guidance, training and family support, thereby contributing to an inclusive society. Our 1,200+ strong team serve more than 15,000 families every year at over 50 service units, as well as mainstream kindergartens, primary and secondary schools.
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