• Provide customer support and hotline enquiries relating to derivatives and securities clearing and settlement (DCASS/CCASS/China Connect) of Clearing Participants as well as query from retail investors with respect to Investor Account Service (IP).
• Design and develop training/presentation materials focus on DCASS, CCASS and IP and to lead training sessions / seminars independently for internal teams and Clearing Participants  
• Keep abreast of participants’ service requirements on Hotline and Training services
• Assist in projects/system enhancement and support user testing
• Undertake other special or ad hoc projects as assigned

• University Degree or equivalent qualifications
• At least 3 years’ working experience in securities/derivatives clearing, settlement operation, hotline services and training delivery
• Strong knowledge and experience in derivatives operations preferred.
• Good command of spoken English, Cantonese and Putonghua
• Conversant with MS Word/Excel/PowerPoint
• Good interpersonal and communication skills
• Candidate with less experience will be considered as Officer

Applicants who do not hear from us within 6 weeks may consider their applications unsuccessful.  Personal data provided will only be used for the purpose of employment application to HKEX.